Senior ServiceNow Developer - ITSM & CMDB Frameworks

Description :

Role : Senior ServiceNow Developer - ITSM & CMDB

Experience : 7-10 Years

Location : PAN India

Job Description :

We are looking for an experienced Senior ServiceNow Developer with strong expertise in ITSM, CMDB, Discovery, and enterprise integrations.

The ideal candidate should possess hands-on experience in ServiceNow development, workflow automation, platform customization, and IT operations management within enterprise environments.

The role requires strong technical expertise in ServiceNow modules, integrations, scripting, troubleshooting, and process optimization along with the ability to collaborate with cross-functional teams and business stakeholders.

Key Responsibilities :

- Design, develop, customize, and support ServiceNow ITSM solutions aligned with business requirements.

- Manage CMDB implementation, configuration, governance, and data quality initiatives.

- Implement and support Discovery processes for infrastructure and application mapping.

- Develop workflows, business rules, UI policies, client scripts, catalog items, and automation solutions within ServiceNow.

- Work on API integrations and third-party system integrations using REST/SOAP services.

- Support Incident, Problem, Change, Request, and Service Catalog Management processes.

- Collaborate with infrastructure, operations, and application teams to improve IT service management processes.

- Perform troubleshooting, debugging, root cause analysis, and production support activities.

- Participate in ServiceNow platform upgrades, release management, testing, and deployment activities.

- Drive process improvements, automation initiatives, and operational efficiency projects.

Required Skills :

- Strong experience in ServiceNow ITSM Development.

- Hands-on expertise in CMDB and Discovery Implementation.

- Experience with REST/SOAP API integrations and third-party system connectivity.

- Strong knowledge of ServiceNow workflows, scripting, and automation.

- Experience in troubleshooting and platform support activities.

- Strong understanding of ITIL processes and IT service management frameworks.

- Good communication and stakeholder management skills.

Preferred Skills :

- Exposure to Telecom Service Management (TSM/TSOM) will be an added advantage.

- ServiceNow certifications preferred.

- Experience in Agile/Scrum delivery environments preferred