Role Overview :

We are seeking an experienced ServiceNow HR Service Delivery and Integrations Senior Engineer to design, configure, develop, and support employee-service solutions on the ServiceNow platform.

The role combines deep HRSD capability with strong enterprise-integration engineering to deliver secure, scalable, and user-focused HR workflows across the employee lifecycle.

Core mandate: Deliver reliable HRSD solutions and secure integrations connecting ServiceNow with HR systems, identity platforms, payroll, benefits, collaboration tools, and enterprise services.

Key Responsibilities :

HRSD Solution Design & Configuration :

- Configure and enhance ServiceNow HRSD capabilities, including HR Case Management, HR Services, COEs, HR templates, assignment rules, SLAs, knowledge, and employee-facing experiences.

- Design employee lifecycle workflows such as onboarding, transfers, employee changes, leave-related services, offboarding, and cross-functional fulfillment activities.

- Build and maintain HR service-catalog items, record producers, forms, flows, notifications, approvals, tasks, and service-level controls.

- Configure Employee Center or HR portals, taxonomy, content, search, personalization, and role-based experiences in partnership with UX and HR stakeholders.

Enterprise Integrations :

- Design, build, test, and support integrations between ServiceNow and HR platforms such as PeopleSoft, Workday, payroll, benefits, identity, document-management, and downstream enterprise systems.

- Implement integrations using Integration Hub, REST and SOAP APIs, scripted REST APIs, web services, MID Server, SFTP or file-based interfaces, import sets, transform maps, events, and webhooks.

- Define interface contracts, field mappings, authentication, error handling, retries, reconciliation, monitoring, alerting, and operational support procedures.

- Implement secure authentication and data exchange using OAuth, basic authentication where approved, certificates, SAML or OIDC concepts, and least-privilege access patterns.

Development & Platform Engineering :

- Develop using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Flow Designer, and reusable scoped-application components.

- Apply ServiceNow development standards, code reviews, source control, update-set or application-repository practices, automated testing, and CI/CD controls.

- Troubleshoot complex workflow, security, integration, performance, and data-quality issues across lower environments and production.

- Support platform upgrades by assessing impacts, remediating skipped changes, validating integrations, and minimizing customization risk and technical debt.

Security, Privacy & Data Governance :

- Protect sensitive HR information through robust roles, groups, ACLs, COE security, data segregation, encryption, auditability, and access-review support.

- Follow privacy, retention, compliance, and records-management requirements for employee data and integration payloads.

- Partner with HR, security, risk, architecture, and platform teams to document controls, exceptions, and remediation actions.

Delivery & Stakeholder Collaboration :

- Work with HR product owners, business analysts, architects, engineering teams, vendors, and system owners to refine requirements and deliver end-to-end solutions.

- Produce technical designs, data mappings, sequence flows, configuration documentation, test evidence, release plans, runbooks, and knowledge articles.

- Participate in Agile ceremonies, estimation, backlog refinement, demonstrations, UAT support, deployment, hypercare, and production support.

- Mentor developers, review designs and code, and serve as a technical escalation point for HRSD and integration defects.

Required Experience & Skills :

- 7+ years of ServiceNow development experience, including at least 3 years of hands-on HRSD implementation or enhancement experience.

- Strong knowledge of HR Case Management, HR Services, COEs, Lifecycle Events, Employee Center or HR portals, HR knowledge, service catalog, Flow Designer, and HR security.

- Demonstrated enterprise-integration experience using Integration Hub, REST, SOAP, scripted APIs, MID Server, import sets, transform maps, SFTP or file interfaces, and asynchronous patterns.

- Advanced JavaScript and Glide API skills with experience in Business Rules, Script Includes, Client Scripts, ACLs, UI Policies, notifications, and workflow troubleshooting.

- Experience integrating ServiceNow with an HR system of record such as PeopleSoft or Workday and managing employee or organizational data securely.

- Understanding of OAuth, certificates, SAML or OIDC, identity concepts, secure credential handling, privacy, audit logging, and least-privilege design.

- Experience with testing, debugging, performance optimization, upgrade validation, source control, CI/CD, and production-support practices.

- Clear communication, documentation, analytical problem solving, and collaboration skills in a global delivery environment.

Preferred Qualifications :

- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

- ServiceNow Certified System Administrator and Certified Application Developer.

- ServiceNow Certified Implementation Specialist for HRSD is strongly preferred.

- IntegrationHub, Flow Designer, Automated Test Framework, or relevant ServiceNow micro-certifications.

- Experience with PeopleSoft HCM, Workday, Azure integration services, APIs, enterprise identity, and monitoring platforms.

- Exposure to Now Assist for HR Service Delivery, Virtual Agent, AI Search, Performance Analytics, and employee-experience optimization.