Senior SAP PO/CPI Support Engineer

Job Description :

- 8+ Experience in Development/Support in SAP PO

- Including 2 year of IT Experience in Development/Support in SAP CPI

- Experienced in SAP PO/CPI application technology in order work with an offshore team of monitoring analysts

- Experience in SAP PO Single Stack application technology

- Interfaces with technical and process teams & understand technical support requirements

- Frequent monitoring and reporting to the offshore team

Essential Skills & Experience :

- Platform Expertise : Strong knowledge of SAP CPI, SAP BTP Integration Suite, API Management

- Technical Skills : Proficiency in XML, JSON, REST, SOAP, ODATA, Groovy/JavaScript, and Integration patterns.

This role includes, but is not limited to the following :

- Verify & trouble shooting interface failures

- Monitor application performance

- System outages and incident handling

- Monitor and follow-up open notifications and Incidents in ServiceNow

- Monitor shared mailbox for user requested action

- Provide customer support through global hotline phone calls

- System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)

- On-call support during week Offs

- Follow documented escalation procedures

Soft Skill Requirements :

- Must speak, read, and write English fluently

- Able to articulate technical issues to a non-technical audience

- Able to interact with Offshore team