Strategy & Platform Ownership :

- Define and own the long-term Salesforce and Business Automation strategy aligned to company objectives.

- Act as Executive Product Owner for Salesforce across Sales, Finance, and Support functions.

- Own platform roadmap, investment planning, and prioritisation decisions.

- Balance MVP delivery with platform scalability, stability, and technical debt management.

Senior Stakeholder Leadership :

- Partner with executive and senior leadership across Sales, Finance, Operations, and Technology.

- Translate strategic business priorities into platform initiatives and delivery plans.

- Present roadmaps, architectural direction, risks, and ROI to leadership and governance forums.

- Serve as escalation point for cross-functional and delivery challenges.

Delivery, Agile & Execution Oversight :

- Provide oversight of Agile delivery across multiple workstreams and teams.

- Review and approve effort estimates, delivery plans, and release schedules.

- Ensure consistent delivery standards across analysis, build, testing, and UAT.

- Drive accountability for outcomes, timelines, and quality.

Architecture, Integrations & Data Governance :

- Provide architectural oversight for Salesforce and key integrations including : NetSuite, Salesforce CPQ, Conga CLM, DocuSign, Marketo, Salesloft, LinkedIn Sales Navigator.

- Review and approve high-level solution and integration architecture.

- Oversee data governance, quality, migration, and lifecycle management.

- Ensure alignment with enterprise architecture and security standards.

People, Vendor & Capability Leadership :

- Lead, coach, and develop a global team of Salesforce Managers, Administrators, and Analysts.

- Build succession plans and future-ready Salesforce capabilities.

- Manage strategic vendor partnerships and system integrators.

- Drive a culture of accountability, continuous improvement, and operational excellence.

Governance, Audit & Risk Management :

- Own Salesforce governance frameworks, BOP approvals, and compliance processes.

- Lead internal and external Salesforce audits.

- Ensure audit readiness, documentation, and control effectiveness.

- Identify and mitigate platform and delivery risks.

Continuous Improvement & Innovation :

- Identify automation and optimisation opportunities across business processes.

- Stay current with Salesforce roadmap, releases, and industry trends.

- Evaluate new capabilities and tools to enhance operational efficiency.

Information Security Responsibilities :

- Understand and comply with Security and Acceptable Use Policies.

- Ensure platform usage aligns with security and data protection standards.

- Escalate any real or suspected security incidents promptly.

Must-Have Skills & Experience :

- 12+ years of Salesforce platform experience in enterprise environments.

- 3+ years in a people-management role leading global or cross-regional teams.

- Proven ownership of Lead-to-Cash processes at scale.

- Strong experience operating in Agile / hybrid delivery models.

- Demonstrated experience influencing senior leadership and governance forums.

- Salesforce Certified Administrator certification.

- Salesforce Certified Advanced Administrator or Salesforce Platform App Builder certification.

Technical & Functional :

- Deep understanding of Salesforce best practices, architecture, and data models.

- Proven experience and understanding in the following architectural areas : Data Architecture, Development Lifecycle & Deployment Architecture, Identity and Access Management Architecture, Integration Architecture & Sharing and Visibility Architecture.

- Strong hands-on experience with Salesforce CPQ+, along with integration experience with finance systems using Boomi/Mulesoft preferred.

- Experience overseeing complex integrations and enterprise systems.

- Strong analytical, problem-solving, and decision-making capabilities.

- Excellent communication skills across technical and executive audiences.

Nice-to-Have Skills & Experience :

- Experience in SaaS or high-growth technology organisations.

- Experience leading multi-platform Business Automation or Digital Transformation programs.

- Prior consulting or advisory background.

- Experience in Partner and Marketing process.

- Experience in Service Cloud process.

- Experience leading global teams and complex integrations.

- Salesforce Sales Cloud Consultant certification.

- Salesforce CPQ Specialist certification.

- Salesforce Platform Developer I certification.

- Salesforce Service Cloud Consultant certification.