- Serve as the primary administrator for Salesforce Sales Cloud and Service Cloud environments.

- Manage users, profiles, permission sets, roles, security, and sharing settings.

- Design, build, and maintain Salesforce Flow automations, including record-triggered, scheduled, screen, and HTTP callout flows.

- Support the cleanup and migration of legacy Workflow Rules and Process Builder automations.

- Build and maintain reports and dashboards supporting pipeline visibility, operational reporting, and subscription revenue metrics (MRR/ARR/churn).

- Administer Case Management workflows, assignment rules, and service automation processes.

- Own and maintain integrations between Salesforce and connected platforms such as NetSuite, Celigo/integrator.io, GoHighLevel, HubSpot, Dialpad, PDF Butler, Apollo, Outlook, and Teams.

- Configure and troubleshoot API- and webhook-based integrations.

- Support deployments and release management activities across sandboxes and production environments using change sets, Metadata API, and Salesforce CLI.

- Maintain strong data hygiene through validation rules, audits, de-duplication, and process improvements.

- Troubleshoot end-user issues and provide documentation, training, and operational support.

- Partner cross-functionally with business stakeholders to translate operational needs into scalable Salesforce solutions.

- Stay current on Salesforce platform updates, best practices, and emerging technologies.

Required Qualifications :

- 5+ years of hands-on Salesforce Administration experience in complex, heavily automated environments.

- Salesforce Administrator Certification required.

- Strong experience with Salesforce Flow automation.

- Hands-on administration experience with both Sales Cloud and Service Cloud.

- Experience managing third-party integrations and API/webhook-based syncs.

- Strong understanding of Salesforce security, permissions, roles, and sharing models.

- Experience building reports and dashboards for operational and business reporting.

- Excellent analytical, troubleshooting, communication, and documentation skills.

- Ability to collaborate effectively across technical and non-technical teams.