Salesforce Administrator - Platform Operations (Senior)

Location: India - 100% Remote

Experience: 8+ Years

US Shift Overlap: Minimum 3 hours daily with US Central business hours

Employment Type: Fixed-Term

Role Overview:

We are looking for an experienced Senior Salesforce Administrator - Platform Operations to manage and support an enterprise-level, multi-cloud Salesforce environment.

This is a hands-on Salesforce operations, security, governance, compliance, and production-support role. The position is ideal for professionals with strong expertise in Salesforce administration who have managed large-scale, regulated Salesforce environments.

This role is primarily focused on platform stability, access management, security controls, release management, compliance, audit readiness, and incident response rather than new Salesforce development or implementation.

Key Responsibilities:

- Manage advanced Salesforce administration across Sales Cloud and Service Cloud

- Handle user provisioning, roles, profiles, permission sets, access controls, and user lifecycle management

- Configure and maintain Salesforce security controls including Multi-Factor Authentication (MFA), Login IP settings, org-level security, and user access governance

- Ensure Salesforce platform changes comply with organizational governance, security, audit, and data-protection standards

- Support internal and external audit requirements and maintain audit-ready platform documentation

- Own and maintain Salesforce operational runbooks, SOPs, and production-support procedures

- Manage and coordinate incident response for Salesforce production issues

- Monitor platform health, access, security, and operational risks

- Coordinate Salesforce seasonal releases, critical updates, and mandatory platform changes

- Assess release impacts and ensure production readiness before Salesforce platform updates

- Support enterprise change-management and internal-control processes

- Maintain a secure, stable, compliant, and highly available Salesforce production environment

Required Skills & Qualifications:

- 8+ years of hands-on Salesforce Administration experience

- Strong enterprise-level experience with Sales Cloud and Service Cloud

- Advanced knowledge of Salesforce: Users, Roles & Profiles, Permission Sets, Sharing & Access Controls, Security Settings, and Authentication & Login Policies

- Strong experience implementing and managing MFA, Login IP restrictions, and org-wide security controls

- Experience supporting Salesforce environments within a regulated or compliance-driven organization

- Hands-on experience with audit, monitoring, governance, and compliance requirements

- Strong experience managing production incidents and operational runbooks

- Experience managing Salesforce seasonal releases and mandatory platform updates

- Good understanding of internal controls, change governance, and risk management

- Strong troubleshooting, stakeholder communication, and problem-solving skills

Preferred Skills:

- Experience with Experience Cloud, Financial Services Cloud (FSC), and Automotive Cloud

Preferred Certifications:

- Salesforce Certified Administrator, Advanced Administrator, Identity & Access Management Architect, and Sharing & Visibility Designer

Ideal Candidate:

We are looking for someone who has managed Salesforce as a business-critical enterprise platform, understands platform governance and security deeply, and can independently handle production operations while maintaining stability, compliance, and security.

Candidates with experience supporting large Salesforce environments in financial services, automotive, auto-finance, or other regulated domains will be highly preferred.