- Plan and conduct user research using a range of methods user interviews, usability testing, surveys, contextual inquiry, card sorting, diary studies, and other approaches appropriate to the question at hand

- Engage in continuous discovery to constantly validate assumptions about user needs and product direction not just at the start of a project, but throughout the product lifecycle

- Implement iterative testing and feedback loops to refine product solutions in alignment with user expectations

- Recruit and manage research participants, ensuring diverse and representative samples

Analysis & Insight Generation :

- Analyze data from user research to identify patterns, themes, and actionable insights using both qualitative and quantitative analysis techniques

- Translate research findings into clear recommendations for product, design, and engineering teams not just what users said, but what it means for what we should build

- Build and maintain research repositories that make findings accessible and reusable across the organization

- Synthesize findings across multiple studies to identify broader user trends and unmet needs

Stakeholder Collaboration & Communication :
- Collaborate closely with Product Managers, Designers, and Developers to integrate user insights into product development at every stage from concept through launch

- Present research findings through clear, compelling reports and presentations that are tailored to the audience executives get the strategic implications, designers get the interaction details, engineers get the edge cases

- Advocate for user-centered design and evidence-based product decisions within the organization be the voice of the user when trade-offs are being made

- Actively participate in product roadmapping sessions, bringing research insights to influence strategy and prioritization

Workshop Facilitation :

- Design and facilitate product workshops that support structured decision-making including product strategy, visioning, solution discovery, and prioritization workshops

- Own the end-to-end workshop lifecycle : scoping, agenda design, facilitation, synthesis, and follow-up action tracking

- Guide cross-functional groups through ambiguity toward aligned decisions youre comfortable holding the room when opinions diverge and stakeholders have competing priorities

Tools & Methods :

- Evaluate and adopt new research tools and methodologies to keep research practices current and effective

- Support the management of relationships with external vendors, consultants, and research platforms as needed

Requirements :

- 4 to 7 years of professional experience in UX research, product research, or a similar role combining qualitative and quantitative user research

- Demonstrated expertise across a variety of user research methodologies you can choose the right method for the question, not just default to the one youre most comfortable with

- Strong qualitative skills you can identify patterns and themes across interviews and usability sessions and turn them into clear, defensible insights

- Good quantitative skills youre comfortable designing surveys, analyzing response data, and using metrics to complement qualitative findings

- Experience working directly with Product Managers, Designers, and Engineers as part of a product team not just handing off research reports, but being embedded in the decision-making process

- Strong presentation and communication skills you can tailor how you present findings depending on whether youre talking to executives, designers, or engineers

- Familiarity with UX research tools and platforms (usability testing tools, survey platforms, analytics tools, research repositories) , experience using Dovetail and UserTesting will be a bonus.

- Excellent facilitation skills you can guide diverse groups through ambiguity toward aligned decisions