Senior Operations Executive - ServiceNow ITOM

Responsibilities :

- Administer and configure ServiceNow platform including GRC modules

- Perform DevOps activities including code deployment across environments

- Develop and implement fixes for production defects

- Monitor and manage ServiceNow integrations with external systems

- Resolve ServiceNow incidents and provide root cause analysis

- Maintain user roles, permissions, and platform stability

- Support audits and compliance reporting

- Ensure smooth platform upgrades and patches

- Automate operational tasks for efficiency

- Maintain operational documentation and runbooks

Qualifications :

- Minimum 5 yrs of ServiceNow administration experience

- Minimum 2 yrs of hands-on experience with ServiceNow GRC modules

- Certification: CSA mandatory, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation

- Experience in ServiceNow support and maintenance, including incident resolution

- Proven experience with code deployments, integration monitoring, and defect fixes

- Strong understanding of governance, risk management, and compliance processes

- Familiarity with ITIL processes and change management

- Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus