Job Description :

We are seeking a highly skilled Senior Engineer Salesforce Core / Agentforce to design, develop, and deliver enterprise-grade Salesforce solutions that drive customer service excellence and operational efficiency.

The ideal candidate will have strong expertise in Salesforce Core Platform, Service Cloud, OMS (Order Management System), and Agentforce, with a proven track record of building scalable, automation-driven solutions for large enterprises.

In this role, you will collaborate with business stakeholders, architects, product owners, and engineering teams to create intelligent customer engagement experiences, automate workflows, and leverage AI-powered capabilities within the Salesforce ecosystem.

Key Responsibilities :

1. Salesforce Development & Architecture :

- Design, develop, and maintain robust Salesforce solutions across Salesforce Core, Service Cloud, OMS, and Agentforce.

- Build scalable and secure applications using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, and Salesforce APIs.

- Develop reusable frameworks, integrations, and custom components to support business requirements.

- Ensure adherence to Salesforce best practices, coding standards, and governance policies.

2. Agentforce & AI Enablement :

- Implement and customize Salesforce Agentforce solutions to enhance customer service operations.

- Design AI-powered agent workflows, guided experiences, and intelligent automation capabilities.

- Configure conversational experiences and workflow orchestration using Agentforce tools.

- Integrate AI-driven capabilities to improve customer engagement, service productivity, and operational efficiency.

3. Service Cloud & Customer Experience :

- Configure and enhance Salesforce Service Cloud functionalities including :

1. Case Management

2. Knowledge Management

3. Omni-Channel Routing

4. Service Console

5. Entitlements & Milestones

6. Customer Self-Service Portals

- Optimize customer support processes through automation and intelligent workflows.

- Collaborate with business teams to improve customer experience and service delivery.

4. Salesforce OMS (Order Management System) :

- Design and implement Order Management solutions supporting order lifecycle processes.

- Configure order orchestration, fulfillment, inventory visibility, and returns management.

- Integrate OMS with ERP, CRM, eCommerce, and third-party systems.

- Troubleshoot and resolve order processing and fulfillment issues.

5. Integrations & APIs :

- Develop and maintain integrations using :

1. REST APIs

2. SOAP APIs

3. Platform Events

4. Middleware platforms

5. External Services

- Integrate Salesforce with enterprise applications including ERP, eCommerce, payment systems, and customer engagement platforms.

- Ensure secure, scalable, and high-performing integrations.

6. Automation & Workflow Management :

- Build workflow-driven business processes using :

1. Salesforce Flow

2. Process Automation

3. Approval Processes

4. Event-Driven Architecture

- Design automation solutions that reduce manual effort and improve operational efficiency.

- Continuously identify opportunities for process optimization and automation.

7. Technical Leadership :

- Provide technical guidance and mentorship to junior developers and team members.

- Participate in architecture reviews, code reviews, and design discussions.

- Drive best practices around Salesforce development, deployment, and release management.

- Collaborate with cross-functional teams in Agile delivery environments.

8. Performance & Quality Assurance :

- Ensure solution scalability, reliability, security, and maintainability.

- Conduct unit testing, integration testing, and performance tuning.

- Support production deployments and resolve critical issues.

- Monitor application health and proactively address performance bottlenecks.

Required Skills & Experience :

1. Technical Skills :

- 6-15 years of overall software development experience.

- Strong hands-on experience with Salesforce Platform development.

- Expertise in :

1. Apex

2. Lightning Web Components (LWC)

3. Aura Components

4. SOQL/SOSL

5. Salesforce APIs

- Strong experience with Salesforce Service Cloud implementation and customization.

- Hands-on experience with Salesforce OMS (Order Management System).

- Experience implementing Salesforce Agentforce solutions and AI-driven workflows.

- Proficiency in Salesforce Flow, Process Builder, and automation frameworks.

- Strong knowledge of Salesforce Security Model, Sharing Rules, Profiles, and Permission Sets.

- Experience with REST/SOAP integrations and middleware platforms.

- Knowledge of CI/CD pipelines and DevOps practices.

2. Preferred Skills :

- Experience with Salesforce Data Cloud and Einstein AI.

- Exposure to Event-Driven Architecture and Platform Events.

- Knowledge of eCommerce integrations and order fulfillment processes.

- Experience with Agile/Scrum methodologies.

- Familiarity with Git, Copado, Gearset, Jenkins, or similar deployment tools.