The CRM Expert mission will be :

- Project Management / digitalization in the commercial area

- Create with business the book of requirements / change requests document according to the business needs

- Support the business to define and describe the exact needs in a systematic and structured way

- Prepare Requests for Proposals and manage vendors technical answers

- Prepare, organize and facilitate workshops

- Perform the gap analysis between requirement and to be solution.

- Design and document the business process that include to be solution.

- Align business processes across agencies.

- Prepare and execute all elements of a project, like project planning, project scheduling, team management, SteerCo etc.

- Manage delivery team in developing and implementing applications

- Collaborate with technical demand teams and business change managers

- Prepare, organize and execute key user training

- Manage the user acceptance (change management) and smooth roll out of the applications

- Create and execute the roll-out plan

- Emerging technologies/industry trends watch and apply them when relevant.

What you'll need :

- BE/ BTech/ Any Master's Degree

- Extensive experience as a Salesforce Developer, with a strong focus on Revenue cloud/ salesforce CPQ and migrating legacy systems to Salesforce

- Proficient in Apex, Lightning Components, Lightning flows, SOQL, and Salesforce Integration tools

- Hands-on experience with Salesforce Data Migration, using tools like Data Loader/ Dataloader.io/ other ETL platforms Copado (any)

- Experience in working with Manufacturing industry requirements, or similar complex industries, is highly desirable

- Strong understanding of Salesforce best practices, including code quality, security, following governor limits and scalability

- Excellent collaboration skills with cross-functional teams and stakeholders.

- Salesforce certifications (e.g., Salesforce Platform Developer I & II, Salesforce Sales Cloud) are highly preferred

- Salesforce Experience of 4 - 6 years

Other applicant attributes considered as a plus :

- Good understanding of Einstin AI, Agentic AI is plus

- Understanding of ITIL, SOX/ITGC principles.

Languages :

- English (fluent)