Senior Dynamics 365 CRM Architect / Technical Lead (15+ Years)

Location : Chennai

Experience : 15+ Years (Strong Dynamics CRM focus)

Role Overview (Senior Framing) :

We are looking for a Senior Microsoft Dynamics 365 CRM professional who will own the overall CRM technical architecture, guide development teams, and ensure that the Dynamics platform is scalable, secure, and aligned with business needs across Sales, Marketing, and Customer Service.

This role requires deep hands-on background, combined with architecture, integration, and leadership responsibility.

Key Responsibilities :

Architecture & Technical Ownership :

- Own the end-to-end technical architecture of Microsoft Dynamics 365 CE

- Define customization, integration, and extension strategies

- Decide what to configure vs what to customize to avoid over-engineering

- Establish best practices, coding standards, and governance

Dynamics 365 & Power Platform Leadership :

- Lead solution design using Dynamics 365 CE, Power Apps, Power Automate, and Power BI

- Provide architectural guidance for Model-Driven Apps and Power Platform automation

- Ensure scalability and performance across environments (Dev / UAT / Prod)

Development & Integration Oversight :

Design and review :

- C# plugins

- Custom workflows & workflow activities

- JavaScript web resources

- Architect integrations using REST / SOAP APIs

- Oversee integration with external systems (ERP, portals, third-party apps)

Data & Security :

Define and governance :

- Data migration strategy

- SQL Server usage and data integrity

- CRM security model (roles, teams, business units)

- Ensure compliance, access control, and performance optimization

Stakeholder & Team Leadership :

- Act as the technical point of contact for business stakeholders

- Translate business requirements into high-level technical designs

- Mentor developers and perform code/design reviews

- Support estimation, delivery planning, and technical risk management

Required Technical Expertise :

- Microsoft Dynamics 365 CE (architecture, customization, integrations)

- C# / .NET, JavaScript (hands-on background expected)

- Dynamics CRM SDK

- Power Platform (Power Apps, Power Automate; Power BI good to have)

- Web Services : REST & SOAP

- SQL Server, data migration tools (SSIS or equivalent)

- Experience across Sales, Marketing, and Customer Service modules

Functional & Business Understanding :

- Strong understanding of CRM business processes

Ability to :

- Gather requirements from senior stakeholders

- Convert them into technical and architectural decisions

- Experience implementing Dynamics CRM best practices in large or complex environments

Experience & Qualifications :

- 15+ years overall experience with significant exposure to Dynamics CRM / Dynamics 365

Experience in senior technical roles such as :

a. Technical Lead

b. Solution Architect

c. CRM Architect

- Microsoft Dynamics 365 certifications are preferred

- Bachelor's degree in Computer Science / IT or equivalent experience