Role Summary :

Responsible for designing, configuring, and extending ServiceNow IRM/GRC solutions with strong hands?on expertise across Risk, Policy & Compliance, Audit, Vendor Risk, and integrated workflows.

Key Responsibilities :

- Design, configure, and customize ServiceNow IRM modules (Risk, Compliance, Audit, VRM).

- Develop advanced Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer flows.

- Build and customize risk scoring models, control objectives, assessments, issues, and remediation workflows.

- Integrate IRM with CMDB, SecOps, ITSM, TPRM, external GRC tools, and data sources.

- Create executive dashboards and reports using Performance Analytics.

- Support upgrades, patching, and regression testing across ServiceNow releases.

- Troubleshoot complex platform/configuration issues and optimize performance.

- Collaborate with architects and business stakeholders to convert requirements into technical solutions.

Required Skills & Experience :

- 5 to 8+ years on ServiceNow platform, 3+ years on IRM/GRC.

- Strong JavaScript, Glide API, Flow Designer, IntegrationHub.

- Solid understanding of risk, controls, compliance frameworks, and audit concepts.

- Experience with Agile/Scrum delivery models.

Certifications (Preferred) :

- ServiceNow CSA, CIS-IRM

- IT Risk / GRC / Security certifications are an advantage