Senior Data Scientist - Artificial Intelligence/Machine Learning

Description : One of my Unicorn Client is looking for a Sr. Data Scientist

Job Title : Sr. Data Scientist AI & Call Center Automation

Location : Mumbai

Experience : 8 to 12 years

About the Role :

We are seeking a highly skilled Data Scientist with strong AI/ML expertise The ideal candidate should be capable of building intelligent models that improve customer interactions, reduce operational effort, and enhance service quality.

Key Responsibilities :

- Develop, train, and optimize machine learning and deep learning models for NLP, speech analytics, and customer interaction insights.

- Design and implement AI-driven automation solutions such as chatbots, voicebots, IVR intelligence, and agent-assist tools.

- Build predictive models to analyze call patterns, customer behavior, CSAT drivers, and agent performance.

- Work with structured and unstructured data including call transcripts, audio data, customer interaction logs, and CRM data.

- Develop algorithms for intent recognition, sentiment analysis, topic modeling, and conversation summarization.

- Collaborate with product, engineering, and operations teams to translate business problems into analytical solutions.

- Deploy models into production using modern MLOps practices (CI/CD, versioning, monitoring).

- Conduct A/B experiments to measure impact of automation and AI improvements.

- Present insights and recommendations to senior leadership.

Required Skills & Experience :

- Bachelor's/Masters degree in Computer Science, Data Science, Statistics, or related field.

- 8+ years of experience as a Data Scientist with strong exposure to AI/ML and NLP.

- Hands-on experience with Call Center / BPO / Customer Support automation solutions.

- Proficiency in Python and ML frameworks such as TensorFlow, PyTorch, Scikit-learn.

- Experience in using NLP libraries like SpaCy, Hugging Face Transformers, NLTK.

- Strong understanding of LLMs, Generative AI, and vector databases.

- Experience working with cloud platforms such as AWS, Azure, or GCP.

- Familiarity with speech analytics tools and ASR (Automated Speech Recognition) engines.

- Experience in productionizing models with tools like Docker, Kubernetes, MLflow, Airflow.

- Strong analytical, problem-solving, and communication skills.

Preferred Qualifications :

- Experience with RAG pipelines, conversational AI, or agent-assist systems.

- Knowledge of contact center technologies like NICE, Genesys, Five9, Amazon Connect, etc.

- Experience working with large-scale datasets and distributed computing frameworks.

- Past exposure to GenAI-based automation, summarization, and prompt engineering.

What We Offer :

- Opportunity to build cutting-edge AI products and automation solutions.

- Collaborative and innovative work environment.

- Competitive compensation and benefits.

Budget : 1 Crore + Stocks