Job Description :

We're looking for a business analyst with strong domain knowledge in supply chain management to gather requirements, document solutions, and align clients and delivery teams throughout the project lifecycle. The role also covers platform assessment, rebuild, and modernization programs for B2B/B2C commerce and distribution businesses, so hands-on BA experience on a mid-market ERP and on an e-commerce platform including the integration between the two is mandatory.

Key Responsibilities :

- Gather and document business/functional requirements (BRD, FRD, user stories) with clear acceptance criteria and backlog management.

- Analyze and map supply chain processes - procurement, inventory, warehousing, logistics, order management, and distribution.

- Act as the bridge between clients and development teams; support QA/UAT.

- Manage change requests, impact analysis, and revised estimates/SOWs.

- Maintain issue logs, risk registers, and project trackers alongside PMs/POs.

- Build business capability maps and functional inventories of existing ERP / e-commerce platforms.

- Document current-state ERP to e-commerce integration flows and support evaluation of the target integration approach.

- Support target-state architecture options, phased modernization roadmaps, and effort/timeline estimation.

- Work alongside AI / LLM-assisted discovery: review and validate AI-generated functional findings with the business.

Requirements :

- 5 - 8 years as a business analyst in IT services or product development.

- Hands-on BA experience at least on one mid-market ERP (Sage, Infor System21, NetSuite, SAP Business One, Microsoft Dynamics 365 Business Central, or similar).

- Hands-on BA experience on at least one e-commerce platform (Shopify / Shopify Plus, Magento / Adobe Commerce, BigCommerce, or similar).

- Demonstrated experience on ERP-e-commerce integration projects.

- Experience on discovery, assessment, or re-platforming engagements.

- Strong communication, stakeholder management, and documentation skills.

- Hands-on experience with Jira/Azure Boards, Confluence, SharePoint, Figma, and process-diagramming tools.

- Strong Agile/Scrum experience.

- Must be comfortable with early morning hours overlapping with the AEST timezone.

Good to Have :

- Scrum Practitioner/Scrum Master certification.

- Supply chain certifications (CSCP, CPIM).

- Awareness of integration hub / iPaaS products (MuleSoft, Boomi, Azure Integration Services, or similar).

- Familiarity with secure SDLC practices and AI-assisted development guardrails.

- Familiarity with the Privacy Act 1988 (Cth) and Australian Privacy Principles.