Senior Business Analyst - Salesforce

Role : Senior Business Analyst Salesforce

Momentive Software provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations.

Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Momentive Software.

Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Job Description :

We are looking for talented Senior Business Analyst to work within the Client Services team, ensuring that we deliver software that meets the business requirements of our customers and vision of our organization. This position will be in our Pune Office for US time shift.

Nimble AMS helps you manage every aspect of your association while leveraging the power of the CRM platform, Salesforce.

From creating and managing a stellar membership experience to processing orders, managing events, and analyzing your organizations data, Nimble AMS helps your entire team get the job done.

- Collaborate with customers to understand their business processes and effectively demonstrate how the Nimble AMS application supports their needs.

- Complete base product configurations in Nimble AMS using Salesforces point-and-click tools.

- Elicit, analyze, and clearly document system enhancements in the form of business

requirements, user stories and process flows.

- Advise customers on process enhancements to better align with the core functionality and best practices of the Nimble AMS product.

- Provide end-to-end support to customers and internal teams throughout the project

implementation lifecycle, including leading discovery sessions, conducting customer training,

and offering hands-on assistance during go-live activities.

- Maintain a clear understanding of project scope and ensure alignment across stakeholders.

- Develop and maintain strong customer relationships by implementing effective communication strategies to keep stakeholders informed on project progress and outcomes.

- Work closely with project managers, developers and solution architects to ensure accurate implementation of requirements and provide support to testers during the QA process.

- Operate independently or collaboratively within a team to drive successful project delivery.

- Communicate customer feedback and flag any changes in project scope, budget, or timeline to the project manager in a timely manner.

- Deliver outstanding customer service through proactive communication, empathy, and

responsiveness to ensure high levels of customer satisfaction.

- Bachelors or Masters degree in Computer Science, Software Engineering, or a related

technical field.

- 5 to 8 years of proven experience working as a Business Analyst, preferably in a software

development environment.

- Hands-on experience and strong knowledge of the Software Development Life Cycle (SDLC)

methodologies and processes.

- Solid understanding of the Salesforce.com platform and proficient in Salesforce

administrative tasks including user setup, point-and-click configurations, creation of custom

fields, managing permissions and access controls, as well as building reports and dashboards.

- Experienced in facilitating system demonstrations for customers, clearly explaining

functionality and aligning features with business needs.

- Excellent verbal and written communication skills, with the ability to collaborate effectively

with team members and stakeholders to coordinate tasks and deliverables.

- Strong grasp of project management principles and practices.

- Salesforce Admin Certified.

- Salesforce App Builder Certified.

- Any Business Analyst related certification.

- Willingness to work in US time Shift.