Senior Business Analyst

Key Responsibilities :

Requirements Elicitation & Analysis :

- Lead and facilitate workshops, interviews, and other elicitation techniques to gather, analyze, and document comprehensive business requirements from diverse stakeholders.

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Agile User Story Creation & Management :

- Demonstrate strong proficiency in writing clear, concise, and actionable user stories with well-defined acceptance criteria, ensuring they are ready for development.

- Actively participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

- Manage and prioritize product backlog items, collaborating closely with Product Owners and development teams.

- Facilitate grooming sessions to ensure a shared understanding of user stories within the team.

Solution Design & Validation :

- Translate business requirements into functional specifications, process flows, wireframes, and other relevant documentation.

- Collaborate with technical teams (developers, architects, QA) to ensure that proposed solutions are technically feasible and align with business objectives.

- Support the testing phase by reviewing test cases and assisting with User Acceptance Testing (UAT) to validate that solutions meet defined requirements.

Stakeholder Communication & Management :

- Act as a primary liaison between business stakeholders and technical teams, ensuring clear and effective communication throughout the project lifecycle.

- Manage stakeholder expectations and foster strong, collaborative relationships.

- Present solutions and recommendations to stakeholders in a clear and compelling manner.

Process Improvement :

- Analyze current business processes, identify inefficiencies, and propose improvements to optimize workflows and enhance operational efficiency.

- Contribute to the continuous improvement of business analysis practices and methodologies within the organization.

Required Skills & Qualifications (Must-Have) :

- Must possess a strong background in Information Technology, demonstrating a fundamental understanding of IT systems and software development lifecycles.

- Minimum of 8+ years of overall experience in Business Analysis.

- Minimum 5+ years of relevant experience working extensively in Agile methodologies (Scrum, Kanban, SAFe, etc.).

- Exceptional ability in writing, refining, and managing user stories, including defining acceptance criteria.

- Solid foundational knowledge of basic IT topics, including :

- Understanding of common operating systems (e.g., Windows, Linux) and their basic functionalities.

- Knowledge of database concepts (e.g., relational databases, SQL queries, data modeling principles).

- Basic understanding of programming concepts and familiarity with at least one common programming language (e.g., Java, Python, .NET) to effectively communicate with development teams.

- Strong analytical and critical thinking abilities to break down complex problems and identify root causes.

- Proven track record of effectively solving business and technical problems.

- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and vice-versa.

- Strong negotiation, facilitation, and influencing skills.

- Proficient in creating various documentation such as Business Requirements Documents (BRDs), Functional Specification Documents (FSDs), process flow diagrams (e.g., using Visio), etc.

- Familiarity with Agile project management tools (e.g., Jira, Confluence, Azure DevOps).

Preferred Qualifications (Good to Have) :

- Certifications in Business Analysis (e.g., CBAP, CSPO).

- Experience with specific industry domains relevant to TCS projects (e.g., Banking, Financial Services, Retail, Healthcare).

- Experience with data analysis tools and techniques.

- Knowledge of APIs and integration concepts.

Education :

- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.