Position: Sr. Business Analyst (Post Sales)

Location: Ahmedabad (WFO - Near Iskcon Mega Mall, SG Highway)

Roles & Responsibilities:

- Collaborate with stakeholders, such as business managers, users, and technical teams, to understand their needs and gather requirements for new projects or process improvements.

- Analyze current business processes, workflows, and systems to identify areas for improvement, increased efficiency, and cost reduction.

- Identify gaps between current and desired business processes and propose solutions to bridge those gaps, ensuring that the proposed solutions align with business objectives.

- Collaborate with technical teams and subject matter experts to design solutions that meet business requirements, considering factors such as feasibility, scalability, and usability.

- Continuously monitor and evaluate implemented processes and systems, identifying areas for further improvement and suggesting enhancements to drive efficiency and productivity.

- Experience with Pre-sales development & Post sales development.

- Managing day to day working relationships with developers / Team Leads of the project/clients, setting and managing delivery/delivery expectations.

- Great knowledge and experience in estimation techniques, wireframe, creating a project plan, and driving the project from start to finish is a must.

- Exposure to project management, Project planning, schedule, cost & resource allocation.

- Document requirements, business rules, and processes using standard methodologies, such as creating user stories, work breakdown structure, process flowcharts, functional specifications, and other relevant documentation.

- Good experience with tools like: MS Visio, Balsamiq.

- Timely status reporting to management and to the client.

- Ability to manage escalations and issue resolution.

- Consultative role in understanding business / defining frameworks for projects.

- Delivering and communicating add-on features solutions to clients.

- Working with the team to ensure delivery of client expectations and ensuring the solution is right and is client quality.

- Good knowledge of APIS, Web services, Payment Gateways.

- Analyze complex requirements and suggest solutions based on experience.

- Prior programming knowledge would be an advantage to this role.

Must have:

- Minimum 4 years of Experience as a BA in IT Service Industry.

- Proven experience as a Business Analyst role.

- Strong analytical and problem-solving skills.

- Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas to technical and non-technical stakeholders.

- Proficiency in business analysis methodologies, tools, and techniques.

- Familiarity with project management principles and practices.

- Knowledge of industry best practices and emerging trends in business analysis.