Senior Application Support Engineer

Job Qualifications :

- Proven experience in Application support

- Bachelors degree in computer science, Information Technology, or a related field.

- 5+ years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP, Azure or AWS)

- Knowledge of incident management, system monitoring, and troubleshooting methodologies.

- Experience with Incident Management tools is required

- Understanding of production systems, system architectures, and distributed systems.

- Hands-on experience with monitoring tools.

- Proficiency in Windows/Linux/Unix environments and system administration.

- Hands-on experience with Apache and IIS for application support.

- Ability to query SQL databases for application troubleshooting, reporting and deployments.

- Awareness of scripting languages (e.g., Python, Shell) for automation and troubleshooting.

- Solid communication and interpersonal skills to engage with stakeholders.

- Ability to work under pressure and manage incidents in a fast-paced production environment.

- Desirable : CI/CD pipelines and tools (e.g., Jenkins, GitHub).

- Desirable technologies : JIRA, Confluence, Pager Duty, Uptrends, Teams, O365