- Serve as the primary technical interface for customers, engaging stakeholders up to CIO level on all aspects of solution design and architecture.

- Act as a trusted advisor, becoming an integral part of the customers technical leadership ecosystem and driving value through innovative use of technology across multiple platforms.

- Lead and own all design activities within the account, ensuring alignment with customer needs and organizational standards.

- Collaborate closely with the Client Services Manager to guide technical elements of service delivery, transformation & transition (T&T), and ongoing operations.

- Develop and maintain a rolling 3+ year technology roadmap co-created with key customer stakeholders. The roadmap should align with business drivers, industry trends, and standardized solution portfolios, serving as a foundation for account growth.

- Take accountability for the successful technical delivery of all initiatives, ensuring adherence to KPIs related to time, cost, and quality.

- Provide leadership and direction to operational teams during critical incidents or periods of customer jeopardy, ensuring swift resolution and minimal business impact.

- Identify, manage, and ensure ownership of technical risks and issues that may affect service delivery.

- Establish and lead governance forums (at least quarterly) with key stakeholders, including Client Partners, Sales Directors, and VP Technical Design, to track progress against account and individual goals.

- Contribute to revenue growth by supporting sales initiatives, generating pipeline opportunities, and achieving targets related to revenue, ICV (Incremental Contract Value), and ICGM (Incremental Contract Gross Margin).

- Support and potentially lead sub-vertical initiatives, enabling the wider team to identify and develop new business opportunities.

Key Skills & Expertise :

- Strong expertise in enterprise architecture and solution design across complex IT environments.

- Proven experience in managing large-scale customer accounts and delivering strategic technology roadmaps.

- Deep knowledge of networking technologies, particularly SD-WAN, along with broader digital infrastructure domains.

- Ability to balance technical leadership with commercial awareness, contributing to revenue, profitability, and customer satisfaction metrics such as NPS and RFT.

- Excellent stakeholder management and communication skills, with the ability to influence senior executives.

- Experience in governance, risk management, and service assurance frameworks.

Key Attributes :

- Strategic thinker with strong business acumen.

- Customer-centric mindset with a focus on delivering measurable value.

- Ability to operate effectively in high-pressure environments and lead through ambiguity.

- Collaborative leader capable of working across cross-functional teams and multiple stakeholders.

This role demands a blend of deep technical expertise, strategic vision, and strong leadership to deliver impactful outcomes in complex enterprise environments.

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