Description :

Job Title : Scrum Master Operations / QA

Job Summary :

We are looking for a SAFe Certified Scrum Master with experience in Operations and QA environments.

The candidate will be responsible for facilitating Agile processes, supporting operational teams, and driving continuous improvement initiatives.

The role requires strong analytical skills, operational knowledge, and the ability to optimize processes using data-driven insights.

Key Responsibilities :

- Facilitate Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

- Act as a Scrum Master for cross-functional teams and ensure adherence to Agile and SAFe practices.

- Collaborate with Operations and QA teams to improve workflows and operational efficiency.

- Track and report project progress using Excel dashboards, reports, and presentations.

- Support process improvement initiatives using Lean, Six Sigma, or similar methodologies.

- Maintain and document process flows using tools like Signavio.

- Identify operational issues and work with teams to implement improvements.

- Monitor team performance and ensure smooth delivery of projects.

Required Skills :

- SAFe Certified Scrum Master or equivalent Agile certification.

- Experience working with Operations or QA teams.

- Strong proficiency in MS Excel and PowerPoint.

- Experience with Signavio for process modeling.

- Knowledge of data visualization tools.

- Familiarity with ServiceNow.

- Understanding of RPA or AI-driven process optimization.

- Strong problem-solving and communication skills.

Preferred Qualifications :

- Experience in Agile transformation or large-scale Agile environments.

- Knowledge of process improvement frameworks such as Lean or Six Sigma.

- Ability to work with cross-functional teams in a fast-paced environment.