Scrum Master - Agile Delivery

Job Description :

The Scrum Master drives high performing Agile delivery for the Expense Management product team working on SAP Concur and other Expense Management solutions. The role coaches cross-functional teams, maintains delivery flow, removes impediments, and drives predictable, high-quality releases that support compliance, user experience, and operational efficiency in Expense processes.

Role & Responsibilities :

- Coach the team in Agile principles, ceremonies, and iterative delivery for Expense Management products.

- Facilitate sprint planning, stand-ups, backlog refinement, retrospectives, and reviews.

- Maintain delivery flow by identifying and removing blockers, dependencies, and cross-system risks (e.g. Segment-MGSF integrations).

- Ensure consistent cadence and alignment with Product Owner on priorities such as compliance automation, policy changes, and UX improvements.

- Drive continuous improvement using delivery metrics (e.g. velocity, flow, throughput).

- Promote collaboration across the Product team, MGSF, P&O, wider DT, and Segments.

- Ensure backlog health for Expense Management configuration changes, integration needs, reporting enhancements, and rollout activities.

- Support capacity planning, sprint readiness, and transparent KPI reporting.

- Run show-and-tell sessions or sprint demos with stakeholders to build confidence in the Expense solution roadmap, celebrate wins, and gather actionable feedback.

- Coach teams and business partners in Agile mindsets, supporting accountability, constructive challenge, psychological safety, and resilience through change.

- Actively monitor team ways of working, morale, and workload, escalating risks and shaping improvements that sustain delivery flow and engagement.

Preferred Skills :

- Ability to improve team performance, communication, and delivery predictability.

- Experience with global rollouts, multi-market releases, and cross-functional coordination.

- Knowledge of product lifecycle for Expense Management systems.

Professional Skill Requirements :

- Excellent coaching, facilitation, stakeholder engagement, and problem-solving skills.

- Leadership, transparency, continuous improvement mindset.

Full Time or Part Time : Full-time

Reports to : Senior Director Finance Technology

Basic Qualifications :

- 3+ years as Scrum Master or Agile facilitator.

- Bachelors' degree (or foreign degree equivalent) : Engineering, Sciences or Business Management.

- Strong analytical and problem-solving skills.

- Strong skills in managing relationships with various stakeholders, both technical and business-facing.

- Displaying leadership, organization and execution skills.

- Experience supporting SaaS platforms such as SAP Concur, P&O/Finance systems, or workflow-based enterprise applications.

- Strong understanding of Agile, Scrum, Kanban, and scaled Agile frameworks.