Role Overview:

Responsible for providing expert guidance and support in the implementation, configuration, and optimisation of the SAP SuccessFactors HCM suite. This role involves understanding business requirements, configuring the software to meet those needs, and providing training and ongoing support to ensure the successful utilisation of the system.

Responsibilities:

- Requirements Gathering: Collaborate with the business team to understand HR and talent management needs and translate them into system requirements.

- System Configuration: Design and develop new functionalities as part of projects and enhancements. Configure and customize SuccessFactors modules - Recruiting Management and Onboarding to align with the business processes and requirements.

- Implementation: Lead or assist in the implementation of SuccessFactors solutions, including data migration, system testing, and integration with other HR systems or modules.

- Training: Provide training and knowledge transfer to the team, ensuring they can effectively use and manage the SuccessFactors system.

- Data Management: Manage and maintain HR data within SuccessFactors, including data integrity, data loads, and data governance.

- Troubleshooting: Identify and resolve technical and functional issues related to SuccessFactors, ensuring smooth system operation.

- Best Practices: Stay current with SuccessFactors best practices and industry trends to make recommendations for process improvements and system optimisation.

- Documentation: Create and maintain project documentation, including system configuration documents, user guides, and change management plans.

- System Support: Production support for Performance and Goal Management, Recruiting Management, Onboarding, RBP, along with the other HRIS ecosystem. Extend ongoing support to end users by addressing their questions, concerns, and enhancement requests related to SuccessFactors. Provide L3 expertise to the Production support team.

- Project Management: Manage project timelines, resources, and deliverables to ensure successful project completion.

Requirements:

- Bachelor's degree in a relevant field (e.g., Human Resources, Information Technology, Business Administration).

- 10+ years of SAP SuccessFactors Subject Matter Expertise in Recruiting Management, Onboarding and RBP security setup.

- Proven experience in implementing and configuring SuccessFactors modules.

- Knowledge of HR and talent management processes and best practices.

- Good experience in prototyping new solutions for business stakeholders.

- Strong analytical and problem-solving skills.

- Experience working in a Global Production support model.

- Project management experience is a plus.

- Ability to work independently and as part of a team.

- Minimum 4 - 5 years of SAP SuccessFactors Global Implementation and Production Support experience.