SAP SuccessFactors Consultant

Description :

We are seeking a skilled and motivated IT Analyst to support HR systems and applications, primarily SAP SuccessFactors (Employee Central, Recruitment, Onboarding, Compensation, PMGM). The candidate will play a role in requirement gathering, testing, integration issue resolution, and Level 1 incident management. This role is ideal for someone with hands-on experience in HR technology and a strong problem-solving mindset, working closely with HR stakeholders and IT teams to ensure smooth system operations.

Key Responsibilities :

- HR Systems Support : Provide day-to-day support for SAP SuccessFactors modules (Employee Central, Recruitment, Onboarding, Compensation, PMGM).

- Troubleshoot Level 1 incidents, resolve user issues, and ensure timely closure.

- Requirement Gathering : Collaborate with HR stakeholders to capture business needs and translate them into functional specifications.

- Document requirements and support UAT cycles.

- Testing & Integration : Conduct functional testing for new features, enhancements, and integrations.

- Identify and resolve issues across HR systems and third-party integrations.

- Analytics & Reporting : Support HR teams with ad-hoc reports and data analysis.

- Assist in maintaining dashboards and workforce metrics.

- Stakeholder Collaboration : Act as a liaison between HR users and vendors/partners.

- Coordinate with vendors for issue resolution and system enhancements.

Key Skills & Competencies :

- Certification in at least one SAP SuccessFactors module (preferably Employee Central).

- Working knowledge of Recruitment, Onboarding, Compensation, and PMGM modules.

- Experience in requirement gathering, documentation, and UAT.

- Hands-on experience in troubleshooting Level 1 incidents.

- Familiarity with integrations between HR systems and third-party applications.

- Strong analytical, problem-solving, and communication skills.

Qualifications :

- Bachelors degree in Computer Science, Information Technology, or related field.

- SAP SuccessFactors certification in Employee Central or another key module (mandatory).

- 8 to 10 years of experience in HR systems support and implementation.