WERE HIRING | SAP SERVICE DELIVERY MANAGER

Location : Bangalore, Karnataka

Work Mode : On-site

Experience : 1012 Years

Salary : As per company standards

We are hiring an experienced SAP Service Delivery Manager for a leading global software solutions company serving enterprise customers across multiple industries.

Key Responsibilities :

- Own end-to-end delivery of SAP Managed Services

- Manage SLAs, KPIs, service quality, and operational performance

- Act as the primary customer interface and escalation point

- Lead service governance, operational reviews, and executive reporting

- Manage globally distributed SAP functional and technical teams

- Drive SAP production support, enhancements, and service transition

- Manage resource planning, capacity, utilization, and delivery commitments

- Coordinate vendors, implementation partners, and internal teams

- Drive continuous improvement, automation, and operational excellence

- Support financial management, forecasting, budgeting, and account growth

Key SAP Technologies : SAP S/4HANA, SAP PP/DS, SAP AVC, SAP Basis, SAP Security & GRC, SAP Redwood, SAP Winshuttle (Evolve), SAP Enterworks, Centric PLM, SAP Fiori, SAP Cloud ALM, SAP Solution Manager

Must-Have Experience :

- 1012 years of IT experience

- 8+ years managing SAP Managed Services / Application Support / Service Delivery

- Experience handling large enterprise customers

- Strong SLA & KPI management experience

- SAP production support and service transition experience

- Global cross-functional team leadership

- Strong stakeholder and customer relationship management

- Experience in resource, capacity, demand, risk, and vendor management

Tools :

Microsoft Project, Jira, Azure DevOps, Confluence, SAP Cloud ALM, SAP Solution Manager, Microsoft 365, Power BI

AI Productivity :

Experience with Microsoft Copilot, ChatGPT, AI-assisted project management, reporting, and documentation will be an added advantage.

Preferred Certifications : PMP / PRINCE2, ITIL, SAP Activate, Scrum Master, SAFe Agilist