We are looking for a highly experienced SAP SD Senior Consultant with 8+ years of deep functional expertise in the Sales and Distribution (SD) module, combined with strong exposure to Application Management Support (AMS) and enhancement projects.

The ideal candidate will play a critical role in ensuring stability of production systems, driving continuous improvements, and partnering with business stakeholders to optimize Order-to-Cash (OTC) processes in both ECC and S/4HANA environments.

This role demands a strong blend of functional knowledge, analytical problem-solving, stakeholder communication, and hands-on configuration skills within an SLA-driven support model.

Key Responsibilities :

Incident & Service Request Management (AMS) :

- Resolve SAP P3 and P4 incidents and service requests within defined SLAs and KPIs.

- Perform detailed issue analysis using logs, transaction data, and debugging techniques.

- Prioritize tickets based on business impact and urgency.

- Ensure high-quality and timely resolution with minimal business disruption.

SAP SD Functional Expertise (OTC Process) :

- Provide end-to-end support for Order-to-Cash (OTC) lifecycle including :

1. Inquiry & Quotation Management

2. Sales Order Processing (Standard, Rush, Third-party, Intercompany)

3. Pricing & Condition Technique (Access sequences, condition tables, pricing procedures)

4. Availability Check (ATP) and Transfer of Requirements

5. Delivery Processing, Picking, Packing, and Post Goods Issue (PGI)

6. Billing (Invoices, Credit/Debit Memos, Proforma Invoices)

7. Returns Processing and Refund Handling

- Handle customer master data, partner determination procedures, and output determination.

- Work on credit management (basic and FSCM integration where applicable).

Configuration & Enhancements :

- Perform configuration changes using SPRO based on business requirements.

- Support minor enhancements, reports, and developments in collaboration with ABAP team.

- Analyze functional specifications and validate technical developments.

- Participate in change requests (CRs) including impact analysis, effort estimation, and implementation.

- Root Cause Analysis & Continuous Improvement

- Conduct Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.

- Identify process gaps and recommend optimization opportunities.

- Proactively monitor system performance and suggest improvements.

Stakeholder Communication :

- Interact directly with business users, process owners, and client stakeholders.

- Conduct regular status updates, incident reviews, and RCA discussions.

- Translate business requirements into functional solutions.

Cross-Module Integration :

- Work closely with :

1. MM (Procurement, Inventory Management)

2. FI (Accounts Receivable, Revenue Recognition)

3. EWM/WM (Warehouse processes)

- Ensure seamless integration and data consistency across modules.

Testing & Quality Assurance :

- Perform unit testing, integration testing, and support UAT cycles.

- Prepare test scripts and validate business scenarios.

- Ensure defect-free transport of changes to production.

- Documentation & Knowledge Management

- Maintain detailed documentation for incidents, RCA, configurations, and solutions.

- Create and update knowledge base articles (KBAs).

- Ensure proper audit and compliance documentation.

Governance & Compliance :

- Follow ITIL processes including Incident, Problem, and Change Management.

- Ensure adherence to transport management and release processes.

- Maintain compliance with access control and security policies.

Required Skills & Qualifications :

- Bachelors degree in IT, Computer Science, Business Administration, or related field.

- 8+ years of hands-on SAP SD experience in support and/or implementation projects.

- Strong expertise in :

1. Order-to-Cash (OTC) cycle

2. Pricing and condition technique

4. Billing and invoicing processes

5. Delivery and shipping processes

- Experience working in SLA-driven AMS environments.

- Strong experience with ticketing tools such as ServiceNow, JIRA, or Remedy.

- Ability to analyze system issues using logs, dumps, and debugging tools.

- Strong troubleshooting and root cause analysis capabilities.

- Good understanding of integration with MM, FI, and other SAP modules.

- Excellent communication and stakeholder management skills.

- Ability to work independently in a global support model.

- Knowledge of ITIL framework and support processes.

Technical Skills (Detailed) :

- SAP SD Configuration (SPRO)

- Pricing (Condition Technique, Access Sequences, Pricing Procedures)

- Output Determination (NAST / BRF+ in S/4)

- IDocs (ORDERS, INVOIC, DELVRY) and interface handling

- Basic ABAP debugging (user exits, BADIs, enhancements)

- Data migration and LSMW/BDC tools (if applicable)

- S/4HANA SD simplifications and Fiori apps (preferred)

Preferred Skills :

- Experience with SAP S/4HANA (SD module)

- Knowledge of FSCM Credit Management

- Exposure to integration with third-party systems (EDI, APIs)

- Familiarity with SAP OSS Notes, KBAs, and release notes

- Experience working in a global delivery model

- Understanding of transport and release management processes

Good to Have :

- SAP SD Certification

- Experience in rollout or implementation projects

- Exposure to Agile/Scrum methodologies

- Experience with automation tools or monitoring dashboards

Work Model :

- Onsite role based in Bangalore

- Willingness to work in rotational shifts (including overlap with global teams)

Key Competencies :

- Strong analytical and problem-solving skills

- Customer-focused mindset

- Excellent verbal and written communication

- Ability to handle high-pressure production environments

- Collaborative and proactive approach