SAP IS Service Owner

Description :

Your role and responsibilities :

In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers.

Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost.

The work model for the role is Hybrid

This role is contributing to the core IS Services in India.

You will be mainly accountable for :

- Lead the strategy, governance, and operations of SAP BASIS infrastructure across on-premise and cloud (RISE/BTP) environments

- Manage SAP landscapes (ECC, S/4HANA, BW, PI/PO, GRC, etc.) including installations, upgrades, migrations, performance tuning, and DR strategies

- Own and drive SAP RISE platform management, ensuring high availability, scalability, and operational stability

- Provide technical leadership on SAP BTP services and integrations, ensuring alignment with enterprise cloud strategy

- Oversee system monitoring (SAP Cloud ALM), proactive issue detection, and performance optimization

- Lead root cause analysis (deep dive into logs, traces, dumps) and ensure timely resolution of critical issues

- Define and enforce standards for transport management, system refresh, patching, and change management

- Drive cloud transformation and migration initiatives, including hyperscaler alignment and architecture decisions

- Collaborate with cross-functional teams (Architecture, Security, Application) to align infrastructure with business needs

- Manage vendor relationships (e.g., TCS, SAP, partners) ensuring service quality, SLA adherence, and cost optimization

- Drive automation and innovation in BASIS operations (monitoring, housekeeping, performance improvements)

Qualifications for the role :

- Bachelor's or master's degree in any background, Information Systems, Business Administration, or a related field.

- 15+ years of SAP Basis experience in a leadership roel.

- Minimum 3+ years managing teams, stakeholders, and vendors in a service delivery environment

- Certifications required- ITIL certifications

- Certifications preferred- PMP certifications, SAP BASIS/ RISE.