Job Summary :

We are looking for a motivated SAP ERP Customer Service (CS) Consultant to join our team. The ideal candidate should have a basic understanding of SAP CS processes, service order management, customer service operations, and SAP ERP modules. This role offers an opportunity to work on implementation, support, and enhancement projects in a collaborative environment.

Key Responsibilities :

- Support SAP ERP Customer Service (CS) business processes and daily operations.

- Create and manage Service Orders, Service Notifications, and Customer Master Data.

- Assist in Equipment Master and Functional Location maintenance.

- Support warranty management and service contract processes.

- Coordinate with cross-functional teams integrating SAP CS with SD, PM, and MM modules.

- Participate in system testing, UAT, and issue resolution.

- Prepare documentation, user guides, and process workflows.

- Provide end-user support and troubleshoot SAP CS-related issues.

- Ensure adherence to SAP best practices and business requirements.

Required Skills :

- SAP ERP Customer Service (CS)

- Service Orders & Service Notifications

- Equipment Master & Functional Locations

- Customer Master Data Management

- SAP SD, PM & MM Integration (Basic)

- SAP GUI / SAP Fiori

- Testing & User Support

- MS Excel

- Strong analytical, communication, and problem-solving skills