Job Summary:

We are looking for a skilled SAP Commerce Business Analyst (BA) to join our team. The ideal candidate should have hands-on experience in SAP Commerce (Hybris) and general eCommerce business processes.

This role involves collaborating with business stakeholders, gathering requirements, defining business processes, and ensuring the successful implementation of SAP Commerce solutions.

Key Responsibilities:

- Gather, analyze, and document business requirements for SAP Commerce (Hybris) solutions.

- Act as a liaison between business users and technical teams to translate requirements into functional specifications.

- Define and document workflows, use cases, user stories, and business process diagrams.

- Work closely with developers, testers, and project managers to ensure successful implementation.

- Support UAT (User Acceptance Testing) by defining test scenarios and assisting business users.

- Identify gaps between business needs and SAP Commerce capabilities and propose suitable solutions.

- Assist in data migration, integration, and configuration activities.

- Perform configuration and Data Management Activities in SAP Commerce Back Office.

- Provide training and support to business users on SAP Commerce functionalities.

- Perform end to end testing during SIT and support for UAT.

Required Skills & Qualifications:

- Experience: 3+ years as a Business Analyst in SAP Commerce (Hybris).

- Strong understanding of B2B/B2C eCommerce processes and customer journeys.

- Knowledge of SAP Commerce modules (Product Content Management, Order Management, Customer Service, etc.).

- Experience with Agile/Scrum methodologies and writing user stories.

- Hands-on experience with JIRA, Confluence, and other project management tools.

- Strong communication and stakeholder management skills.

- Ability to troubleshoot and provide solutions for business process issues.

- Graduation and above.

Preferred Qualifications:

- SAP Commerce (Hybris) certification is a plus.

- MBA in Sales & Marketing.

- Experience in SAP ERP or S/4HANA integrations with SAP Commerce.

- Experience working with cloud-based deployments (e.g., SAP Commerce Cloud).