Overview :

We are looking for a SAP C4C Techno-Functional Consultant with 4+ years of hands-on experience in SAP Sales Cloud/Service Cloud implementation and support. The consultant will be responsible for configuring C4C business processes, building PDI extensions, developing custom integrations using CPI, and ensuring smooth end-to-end business operations.

Key Responsibilities :

SAP C4C Functional Responsibilities :

- Work with business users to gather, understand, and analyze requirements for Sales/Service business processes.

- Configure SAP C4C components including Leads, Opportunities, Accounts & Contacts, Sales Quotes, Activities, Visits, Tickets / Service Requests, Workflows, Notifications, Approval Processes, Mashups, Custom BOs, KUT fields & page layouts.

- Set up organizational units, employee work distribution, and territory management.

- Build analytical reports, KPIs, and dashboards.

- Support master & transactional data migration using Data Workbench/CSV templates.

SAP C4C Technical / PDI Responsibilities :

- Develop custom logic using ABSL scripting in PDI.

- Create custom BOs, extension fields, and extension scenarios.

- Build UI enhancements, validations, data consistency checks, and event-based triggers.

- Work with OData and SOAP web services for inbound/outbound communication.

- Debug C4C logs, web service monitors, and message dashboard.

CPI Integration Responsibilities (Added Advantage) :

- Design and build integration flows (iFlows) in SAP CPI.

- Configure sender/receiver adapters (SOAP, OData, HTTPS, SFTP, IDoc, RFC).

- Implement mapping logic (XML-to-XML, custom functions, groovy scripts).

- Manage error handling, message monitoring, and retry mechanisms.

- Understand standard SAP integration packages for C4C.

Service Cloud :

- Experience in Service Ticket lifecycle management.

- Knowledge of SLAs, Response Profiles, Service Categories, and Entitlements.

- Configure Service Levels, Work Distribution, and Routing Rules.

- Integration of Service Cloud with CTI, Knowledge Base, and FSM (optional).