Description :

We are looking for a SAP C4C Techno-Functional Consultant with 3 to 4 years of hands-on experience in SAP Sales Cloud/Service Cloud implementation and support. The consultant will be responsible for configuring C4C business processes, building PDI extensions, developing custom integrations using CPI, and ensuring smooth end-to-end business operations.

Key Responsibilities :

SAP C4C Functional Responsibilities :

- Work with business users to gather, understand, and analyze requirements for Sales/Service business processes.

Configure SAP C4C components :

a. Leads, Opportunities, Accounts & Contacts

b. Sales Quotes, Activities, Visits

c. Tickets / Service Requests (for Service Cloud)

d. Workflows, Notifications, Approval Processes

e. Mashups, Custom BOs, KUT fields & page layouts

- Set up organizational units, employee work distribution, and territory management.

- Build analytical reports, KPIs, and dashboards.

- Support master & transactional data migration using Data Workbench/CSV templates.

SAP C4C Technical / PDI Responsibilities :

- Develop custom logic using ABSL scripting in PDI.

- Create custom BOs, extension fields, and extension scenarios.

- Build UI enhancements, validations, data consistency checks, and event-based triggers.

- Work with OData and SOAP web services for inbound/outbound communication.

- Debug C4C logs, web service monitors, and message dashboard.

CPI Integration Responsibilities (Added Advantage) :

Design and build integration flows (iFlows) in SAP CPI for :

a. C4C S/4HANA

b. C4C Third-party systems

- Configure sender/receiver adapters (SOAP, OData, HTTPS, SFTP, IDoc, RFC).

- Implement mapping logic (XML-to-XML, custom functions, groovy scripts).

- Manage error handling, message monitoring, and retry mechanisms.

- Understand standard SAP integration packages for C4C.

Service Cloud :

- Experience in Service Ticket lifecycle management.

- Knowledge of SLAs, Response Profiles, Service Categories, and Entitlements.

- Configure Service Levels, Work Distribution, and Routing Rules.

- Integration of Service Cloud with CTI, Knowledge Base, and FSM (optional).

Required Skills & Experience :

- 3 to 4 years of hands-on experience in SAP C4C Sales Cloud or Service Cloud.

- Strong knowledge of C4C configuration, workflows, UI adaptations & reporting.

Technical experience with :

a. ABSL

b. PDI SDK

c. OData/SOAP services

d. Custom BOs and scripting

- Good understanding of integration concepts (IDoc, API, middleware).

- Working knowledge of SAP CPI is a strong advantage.

- Good understanding of Service Cloud processes (tickets, SLAs).

- Strong troubleshooting skills and ability to work independently.

- Excellent communication and documentation skills.

Preferred Qualifications :

- SAP C4C Certification (Functional or Technical)

- Basic knowledge of S/4HANA Sales/Service processes

- Experience in Agile methodology

Role Expectations :

- Collaborate with cross-functional teams and business stakeholders.

- Participate in requirement gathering workshops, solution design, and UAT.

- Provide L2/L3 production support for C4C & integration issues.

- Prepare functional/technical documents and integration mappings.

- Ensure timely delivery of enhancements and support tasks.