Role Overview :

iPivot is looking for an experienced SAP Basis Manager to lead end-to-end SAP Basis service delivery across a complex SAP landscape. This is a hands-on leadership role involving SAP system administration, operational stability, incident management, team leadership, and client engagement.

Key Responsibilities :

Technical Delivery :

- Ensure the stability and availability of SAP S/4HANA, ECC, and related applications across production and non-production environments.

- Lead high-severity incidents, technical escalations, root-cause analysis, and complex problem management.

- Manage SAP Basis Application Management Services (AMS), including system monitoring, administration, and transport management.

- Perform client copies, system refreshes, kernel upgrades, support-pack upgrades, patching, and SAP Note implementation.

- Manage user administration, job scheduling, printer configuration, and interface-related activities.

- Plan and execute system upgrades, migrations, and disaster recovery (DR) drills.

- Ensure incident, change, and problem management processes meet agreed service-level agreements (SLAs).

Team Leadership :

- Lead, mentor, and develop the SAP Basis team.

- Manage work allocation, shift coverage, workload balancing, and shift handovers.

- Provide operational leadership during second-shift coverage and beyond, when required.

- Develop standard operating procedures (SOPs), operational runbooks, and known-issue registers.

- Build technical capabilities within the team and reduce dependency on individual resources.

Client Engagement & Governance :

- Act as the primary SAP Basis contact for client stakeholders.

- Manage technical escalations, expectations, and service delivery commitments.

- Conduct weekly and monthly service reviews using operational performance metrics.

- Identify automation, optimization, and continuous-improvement opportunities.

- Align delivery activities with engagement governance and the overall SAP Basis Lead.

Mandatory Technical Skills :

- SAP Basis Administration for SAP S/4HANA and ECC.

- SAP Landscape Management (SAP LaMa).

- SAP Focused Run (FRUN) for monitoring, alerting, and system management.

- SAP Process Orchestration / Process Integration (SAP PO/PI) administration and troubleshooting.

- Basis support for Documentum, PCL, or OpenText.

- SAP Business Technology Platform (BTP) and hyperscaler-hosted SAP workloads.

- Strong Linux, Unix, and Windows operating-system knowledge.

- Database administration, performance management, backup, and recovery across SAP HANA, Oracle, and SQL Server environments.

Ideal Candidate :

- A hands-on SAP Basis leader with strong technical troubleshooting skills, experience managing complex SAP landscapes, proven team leadership, and the ability to own client-facing service delivery and operational governance.