Salesforce Techno-Functional Consultant (Media Domain)

Interview Mode : Virtual

Notice Period : Immediate Joiners or Serving Notice (Maximum 715 Days)

Previous MNC Experience : Mandatory

About the Role :

Seeking a Salesforce Techno-Functional Consultant with a strong background in the Media & Entertainment domain. The ideal candidate should possess 70% functional expertise in Media business processes and 30% Salesforce technical knowledge to bridge business requirements with Salesforce platform capabilities. The role requires close collaboration with business stakeholders, product owners, and technical teams to deliver scalable Salesforce solutions tailored to the media industry.

Key Responsibilities :

- Gather, analyze, and document business requirements from Media & Entertainment stakeholders.

- Act as the functional SME for media-specific business processes, workflows, and customer lifecycle management.

- Translate business requirements into Salesforce solution designs and functional specifications.

- Configure and customize Salesforce to support media business operations.

- Collaborate with Salesforce developers and architects during solution implementation.

- Participate in solution design workshops, requirement grooming, and sprint planning.

- Support integrations between Salesforce and media-related platforms, CMS, ERP, CRM, billing, and digital systems.

- Perform functional testing, UAT support, defect validation, and production deployment activities.

- Ensure Salesforce solutions align with business objectives and industry best practices.

- Prepare business process documentation, user stories, BRDs, FSDs, and training materials.

- Provide production support, issue analysis, and continuous process improvement recommendations.

- Work closely with cross-functional teams using Agile methodologies.

Requirements :

Media Domain (Mandatory) :

- 4- 6 years of experience in the Media & Entertainment industry.

- Strong understanding of Media business processes, including advertising, broadcasting, publishing, OTT, digital media, subscriber management, or content operations.

- Experience working with customer lifecycle, order management, campaign management, and media workflows.

- Ability to interact with business stakeholders and understand domain-specific requirements.

- Strong business analysis and requirement gathering skills.

- Experience preparing BRDs, user stories, functional specifications, and process documentation.

Salesforce Functional :

- Hands-on experience with Sales Cloud and Service Cloud.

- Good understanding of Salesforce platform capabilities and standard configurations.

- Experience with workflow automation, approval processes, validation rules, flows, reports, and dashboards.

- Knowledge of Salesforce Security Model, Profiles, Roles, Permission Sets, and Sharing Rules.

- Experience supporting Salesforce implementation and enhancement projects.

- Familiarity with Agile delivery methodologies.

Salesforce Technical (30%) :

- Basic to intermediate knowledge of Apex, SOQL, SOSL, Lightning Web Components (LWC), and Lightning Experience.

- Understanding of Salesforce APIs and third-party integrations.

- Knowledge of REST/SOAP APIs and integration concepts.

- Experience working with Salesforce deployments and change management.

- Exposure to Salesforce Data Loader and data migration activities.

General Skills :

- Excellent stakeholder management and client communication skills.

- Strong analytical and problem-solving abilities.

- Ability to coordinate with offshore and onsite teams.

- Experience working in enterprise-scale Salesforce environments.

- Excellent verbal and written communication skills.