About this job :

The Salesforce Solution Architect is responsible for end-to-end solution design and delivery across the Salesforce platform, primarily supporting Life Sciences Cloud, Health Cloud, Service Cloud, Data Cloud, and MuleSoft-driven integrations. This role leads discovery and requirements gathering with client stakeholders, produces solution documentation, supports presales solutioning and scoping, and drives implementation teams through delivery. This is a senior, client-facing individual contributor role. No travel. Fully remote.

How you'll make an impact :

- Implement and govern end-to-end solution architecture aligned to approved business outcomes, platform standards, and security/compliance requirements;

- Lead client-facing discovery, requirements workshops, and design sessions; translate requirements into clear functional and technical designs;

- Own solution documentation including solution design documents, architecture diagrams, data flows, integration specs, and configuration/workflow decisions;

- Define and review Salesforce data models, security model (profiles/permission sets/sharing), automation strategy (Flows), and programmatic approach (Apex/LWC);

- Architect Service Cloud capabilities (case management, Omni-Channel routing, knowledge, entitlements, email-to-case) and Life Sciences/Health Cloud patterns as applicable;

- Define integration architecture and patterns across Salesforce and external systems (REST/SOAP APIs, event-driven patterns such as Platform Events and Change Data Capture);

- Partner with MuleSoft and integration teams to design API-led connectivity, error handling, retries, and monitoring; provide architectural oversight even when not building MuleSoft flows directly;

- Support presales solutioning and scoping, including high-level estimates, delivery approach, assumptions, risks, and implementation roadmap;

- Provide technical leadership across onshore and offshore delivery teams through design reviews, build guidance, and quality gates;

- Support regulated life sciences delivery needs (validation readiness, auditability, change control, and release governance);

- Drive environment strategy, CI/CD governance, and deployment readiness (Git, SFDX, Copado/Gearset/Azure DevOps/GitHub Actions or equivalent).

What makes you a great fit :

- 8+ years of Salesforce platform experience with 3+ years in a Solution Architect, Technical Lead, or Architecture role;

- Strong hands-on knowledge of Salesforce platform capabilities, including data modeling, security architecture, and automation (Flows);

- Working knowledge of programmatic development on Salesforce (Apex and Lightning Web Components) sufficient to make design tradeoffs and guide developers;

- Experience delivering solutions across multiple Salesforce clouds, including Service Cloud and at least one Life Sciences Cloud or Health Cloud;

- Strong experience designing integrations (APIs and event-driven patterns) and coordinating with middleware teams (MuleSoft or equivalent);

- Experience producing and maintaining solution documentation used by technical and non-technical stakeholders;

- Experience supporting Agile delivery teams and driving implementation through requirements, build, test, and release;

- Strong client-facing skills: facilitation, clear written communication, executive-ready storytelling, and the ability to manage ambiguity without formal authority.

Required Salesforce certifications :

- Salesforce Certified Platform Administrator (Administrator credential);

- Salesforce Certified Platform Developer (Platform Developer I credential);

- Salesforce Certified Platform Developer II.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?