Salesforce ServiceMax Administrator

Description :

Job Title : Salesforce ServiceMax Administrator

Experience : 6+ Years

Location : Remote

Responsibilities :

- Maintain strict change management controls within Salesforce platforms, following structured development practices (Dev, Test, Approval, Production).

- Coordinate with the Salesforce Lead to design, implement changes, and support the Salesforce platform across Sales, Marketing, and Service functions.

- Assist in solution design and implementation of Salesforce configurations based on business requirements.

- Support Salesforce security, governance, and data integrity across the platform.

- Document as-built configurations to maintain a comprehensive configuration portfolio.

- Provide end-user production support by resolving business and customer issues while ensuring data accuracy across the system.

- Manage data quality and perform data cleansing activities to ensure integrity within the Salesforce ServiceMax platform.

- Partner with business stakeholders to proactively identify, design, and implement improvements, automations, enhancements, and system customizations to address critical business needs.

- Stay current with Salesforce releases, new features, and best practices, assessing their organizational impact.

- Understand and manage data flows and integrations between Salesforce and other enterprise applications.

- Perform day-to-day Salesforce administration tasks including :

a. User and license management

b. Roles, profiles, and permission sets

Workflows and process automation (Process Builder and Flows)

- Provide technical recommendations to address specific business challenges.

- Create and customize objects, fields, page layouts, dashboards, and reports to improve automation and user experience.

- Develop reports and dashboards to support end-user analysis and decision-making.

- Deliver user training and support adoption of Salesforce and ServiceMax applications.

Required Qualifications :

- Salesforce Administrator Certification required.

- ServiceMax 101 and ServiceMax 201 certifications required.

- 6+ years of experience as a Salesforce ServiceMax Administrator with strong knowledge of Salesforce best practices.

- Hands-on experience with Salesforce ServiceMax and Service Cloud.

- Experience leading or participating in full-cycle ServiceMax implementations.

- Proven experience designing and implementing solutions within ServiceMax and Salesforce.

- Experience with Salesforce Analytics configuration.

- Strong hands-on experience with Salesforce Flow configuration.

- Experience managing data integrations between enterprise applications (e.g., SAP).

Preferred Qualifications

- Experience with JIRA Projects and Service Management systems.

- Proven experience implementing ServiceMax solutions such as :

a. Depot Repair

b. Factory Repair processes

c. Hands-on experience building :

d. Service Flow Managers (SFMs)

e. Inventory Management

f. Preventative Maintenance

g. Work Execution

- Experience with :

a. Contracts

b. Warranties

c. Entitlements Management