Krazy Mantra HR Solutions Pvt. Ltd. is a leading provider of comprehensive HR solutions, specializing in connecting top talent with innovative organizations. We operate across diverse industries, delivering tailored recruitment and staffing services to help businesses thrive in today's competitive landscape. Our commitment to excellence and client satisfaction has established us as a trusted partner for companies seeking to build high-performing teams.

Role Overview :

As a Salesforce Service Cloud Architect at Krazy Mantra HR Solutions, you will be responsible for designing and implementing robust, scalable, and high-performance Service Cloud solutions for our clients. You will collaborate closely with business stakeholders, developers, and other architects to translate business requirements into technical solutions that leverage the full potential of the Salesforce platform. Your expertise will be crucial in ensuring successful project delivery and maximizing the value of our clients' Salesforce investments.

Key Responsibilities :

- Design and architect comprehensive Service Cloud solutions that align with client business objectives and technical requirements.

- Lead the implementation of complex Salesforce Service Cloud projects, ensuring adherence to best practices and industry standards.

- Develop and maintain technical documentation, including solution designs, architecture diagrams, and implementation guides, to facilitate knowledge sharing and maintainability.

- Provide technical guidance and mentorship to development teams, fostering a culture of innovation and continuous improvement.

- Collaborate with cross-functional teams to integrate Salesforce Service Cloud with other enterprise systems using APIs (SOAP and RESTful).

- Configure and customize Salesforce Service Cloud features, including Omni-Channel, case management, knowledge management, and self-service portals, to optimize customer service operations.

- Develop custom Lightning Web Components (LWC) and JavaScript-based solutions to extend the functionality of the Salesforce platform.

- Ensure the security and integrity of Salesforce data by implementing appropriate security measures and data governance policies.

- Troubleshoot and resolve complex technical issues related to Salesforce Service Cloud implementations, minimizing disruption to business operations.

- Stay up-to-date with the latest Salesforce releases and features, evaluating their potential impact on client solutions and recommending adoption strategies.

Required Skillset :

- Demonstrated ability to design and implement complex Salesforce Service Cloud solutions, leveraging best practices and industry standards.

- Proven expertise in configuring and customizing Salesforce Service Cloud features, including Omni-Channel, case management, and knowledge management.

- Strong proficiency in developing custom Lightning Web Components (LWC) and JavaScript-based solutions to extend the functionality of the Salesforce platform.

- Deep understanding of Salesforce APIs (SOAP and RESTful) and integration patterns.

- Solid experience with SQL and RDBMS concepts.

- Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.

- Ability to work independently and as part of a team, managing multiple priorities and delivering high-quality results in a fast-paced environment.

- Bachelor's degree in Computer Science or a related field.

- Adaptable to working in a Bangalore-based on-site environment.