A pure play Salesforce and MuleSoft partner since 2021, Cloud Odyssey brings together the enthusiasm and innovation of a young company with the extensive experience and expertise of its people.

With a global track record of over 100 successful projects, a consistent 5/5 customer satisfaction rating, and deep domain expertise across key industries, were quickly establishing ourselves as the go-to partner for Salesforce and MuleSoft in Asia, Europe and North America.

To support our continuous growth, we are looking for a Salesforce Lead- Salesforce Sales & Service Cloud to join an amazing team of like-minded professionals and help our customers to transform the way they work and improve business performance.

Key Skills : Sales Cloud, Service Cloud, Omni-Channel, Experience Cloud, process automation

Role Summary : Lead design, configuration, and deployment of Sales Cloud and Service Cloud solutions for scalable CRM processes, automation, and analytics.

Key Responsibilities :

- Conduct solution design workshops for Sales & Service transformation

- Design scalable Salesforce implementations

- Configure and optimize CRM functions: lead, opportunity, case, knowledge base

- Design Omni-Channel routing, Service Console, Experience Cloud portals

- Deploy Einstein AI capabilities for predictive sales and case routing

- Integrate Salesforce with marketing automation tools (Marketing Cloud, Pardot)

- Manage change management, data migration, and adoption initiatives

- Mentor consultants and developers on process automation and CRM governance

Technical Skills :

- Sales Cloud, Service Cloud, Experience Cloud

- Omni-Channel, CTI, Service Console, Flows

- Apex, SOQL, API integrations, Data Loader

- Einstein Bots, AI-driven case classification

Certifications (Optional) :

- Salesforce Sales Cloud Consultant

- Salesforce Service Cloud Consultant

- Salesforce Application Architect

Soft Skills :

- Business process understanding

- Leadership and mentoring

- Problem-solving and stakeholder engagement

Why work with us ?

Innovative Culture: Join a team that thrives on creativity and cutting-edge technology.

We encourage experimentation and support new ideas to keep our projects fresh and exciting.

Career Growth: We offer comprehensive training programs and mentorship opportunities to help you advance in your career.

Your professional development is our priority.

Flexible Work Environment: Enjoy the freedom of hybrid work, flexible hours, and a results-oriented culture that prioritizes work-life balance.

Impactful Work: Contribute to projects that change the way people interact with technology, making a real difference in users lives.

Inclusive Community: We celebrate diversity and foster an inclusive workplace where every voice is heard and valued