What We Are Looking For : Salesforce Development Manager

Role Overview :

We are looking for an experienced Salesforce Manager to lead the Salesforce platform, manage ongoing enhancements, and work closely with business and technology teams to deliver effective Salesforce solutions.

Key Responsibilities :

- Own and manage the Salesforce platform, ensuring stability, performance, security, and continuous improvement.

- Lead Salesforce implementation, enhancement, and integration projects from requirements through delivery.

- Work closely with business stakeholders, cross-functional teams, and central technology teams to understand requirements and deliver solutions.

- Manage Salesforce configuration, workflows, automation, reports, dashboards, and user access.

- Lead integrations between Salesforce and other enterprise applications and platforms.

- Translate business requirements into scalable Salesforce solutions and technical specifications.

- Manage and prioritize the Salesforce enhancement backlog based on business priorities.

- Coordinate with development, QA, architecture, security, and other central teams to ensure successful delivery.

- Monitor platform performance, data quality, security, and compliance.

- Establish and maintain Salesforce best practices, governance, documentation, and release management.

- Manage production issues, troubleshoot problems, and ensure timely resolution.

- Support Salesforce users through training, guidance, and effective change management.

- Manage external Salesforce vendors and partners where required.

- Identify opportunities to leverage Salesforce automation, AI, and new platform capabilities to improve business processes.

Required Skills & Experience :

- 12+ years of Salesforce experience, with experience in a lead or managerial role.

- Strong knowledge of Salesforce Sales Cloud and/or Service Cloud.

- Experience with Salesforce configuration, automation, security, reports, and dashboards.

- Experience managing Salesforce integrations with other enterprise systems.

- Strong understanding of Salesforce data model, APIs, and integration concepts.

- Experience managing Salesforce projects and working with Agile teams.

- Strong stakeholder and vendor management skills.

- Experience working with cross-functional and central technology teams.

- Good understanding of Salesforce governance, release management, and platform best practices.

- Strong analytical, problem-solving, and communication skills.

Preferred Certifications :

- Salesforce Administrator.

- Salesforce Advanced Administrator.

- Salesforce Platform App Builder.

- Salesforce Platform Developer.

- Salesforce Sales Cloud Consultant / Service Cloud Consultant.

- Salesforce Application Architect or related certifications.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

- 15+ years of experience working on the Salesforce platform, with 4+ years in a people management or team lead role.

- Strong hands-on experience with Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL.

- Deep understanding of Salesforce architecture, data model, and security model (profiles, permission sets, sharing rules).

- Experience with Salesforce integrations (REST/SOAP APIs, middleware tools).

- Experience managing Agile/Scrum development processes (sprints, backlogs, retrospectives).

- Strong understanding of CI/CD tools and DevOps practices for Salesforce (Copado, Gearset, AutoRabit, or similar).

- Excellent communication skills able to translate technical concepts for non-technical stakeholders.

Key Skills :

- Technical : Apex, LWC, Flow, SOQL, API integrations, Salesforce DX.

- Leadership : Team management, mentoring, performance management, hiring.

- Process : Agile/Scrum, release management, change management.

- Soft skills : Stakeholder communication, strategic thinking, problem-solving.

Success in the Role :

The Salesforce Manager will be responsible for ensuring that Salesforce remains a stable, scalable, secure, and business-focused platform, while continuously identifying opportunities to improve user experience, automate processes, and enable new business capabilities.