As a Salesforce Developer at ProEdge Services, you will be instrumental in designing, developing, and implementing robust Salesforce solutions, with a focus on Service Cloud, Agentic AI, and Chatbot technologies.

You will collaborate closely with business analysts, project managers, and other developers to translate business requirements into functional and scalable solutions.

Your contributions will directly impact our clients' ability to provide exceptional customer service, improve agent productivity, and leverage the power of AI-driven automation.

Key Responsibilities :

- Develop custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other relevant technologies to meet specific business requirements.

- Configure and customize Salesforce Service Cloud features, including case management, knowledge base, and omnichannel routing, to optimize customer service workflows.

- Design and implement Agentic AI solutions within Salesforce to automate tasks, improve agent efficiency, and enhance customer interactions.

- Build and integrate Chatbot solutions with Salesforce to provide self-service options, resolve common issues, and escalate complex cases to human agents.

- Participate in code reviews, testing, and debugging to ensure the quality and stability of Salesforce solutions.

- Collaborate with cross-functional teams to gather requirements, design solutions, and deliver projects on time and within budget.

- Stay up-to-date with the latest Salesforce technologies and trends to continuously improve our development practices and solution offerings.

- Contribute to the development of technical documentation, including design specifications, user guides, and training materials.

Required Skillset :

- Demonstrated ability to develop custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other relevant technologies.

- Proven expertise in configuring and customizing Salesforce Service Cloud features, including case management, knowledge base, and omnichannel routing.

- Experience in designing and implementing Agentic AI solutions within Salesforce to automate tasks and improve agent efficiency.

- Hands-on experience in building and integrating Chatbot solutions with Salesforce to provide self-service options and resolve customer issues.

- Strong understanding of Salesforce best practices, design patterns, and security considerations.

- Excellent communication, collaboration, and problem-solving skills.

- Bachelor's degree in Computer Science or a related field.

- Ability to work effectively in a fast-paced, collaborative environment.