CRM Expert (m/f) Tasks :

The CRM Expert mission will be :

- Project Management / digitalization in the commercial area

- Create with business the book of requirements / change requests document according to the business needs

- Support the business to define and describe the exact needs in a systematic and structured way

- Prepare Requests for Proposals and manage vendors technical answers

- Prepare, organize and facilitate workshops

- Perform the gap analysis between requirement and to be solution.

- Design and document the business process that include to be solution.

- Align business processes across agencies.

- Prepare and execute all elements of a project, like project planning, project scheduling, team management, SteerCo etc.

- Manage delivery team in developing and implementing applications

- Collaborate with technical demand teams and business change managers

- Prepare, organize and execute key user training

- Manage the user acceptance (change management) and smooth roll out of the applications

- Create and execute the roll-out plan - Emerging technologies/industry trends watch and apply them when relevant.

All these activities must be handled in full compliance with the IT General Compliance rules and the SOX rules that are applied in the ArcelorMittal group.

What you'll need :

- BE/ BTech/ Any Master's Degree

- Extensive experience as a Salesforce Developer, with a strong focus on Revenue cloud/ salesforce CPQ and migrating legacy systems to Salesforce

- Proficient in Apex, Lightning Components, Lightning flows, SOQL, and Salesforce Integration tools

- Hands-on experience with Salesforce Data Migration, using tools like Data Loader/ Dataloader.io/ other ETL platforms Copado (any)

- Experience in working with Manufacturing industry requirements, or similar complex industries, is highly desirable

- Strong understanding of Salesforce best practices, including code quality, security, following governor limits and scalability

- Excellent collaboration skills with cross-functional teams and stakeholders.

- Salesforce certifications (e.g., Salesforce Platform Developer I & II, Salesforce Sales Cloud) are highly preferred

- Salesforce Experience of 4 - 6 years