Role : Salesforce Communications Cloud Consultant

Location : Noida (Onsite)

Employment Type : Full-Time (Internal Hire)

Experience : 8+ Years

Immediate Joiners / Candidates Serving Notice only

Previous MNC Experience

NCR Candidates only

Looking for experienced Salesforce Communications Cloud Consultant to drive CRM transformation, process optimization, and digital modernization initiatives within the Telecom/Communications domain. The ideal candidate should possess strong expertise across Salesforce Communications Cloud, Sales Cloud, Service Cloud, CPQ, CRM process optimization, integrations, and enterprise workflow automation.

The role will involve working closely with business stakeholders, architects, product owners, and delivery teams to optimize customer lifecycle processes and improve operational efficiency.

Key Responsibilities :

- Lead Salesforce Communications Cloud optimization initiatives across business functions.

- Drive alignment of Sales Cloud, Service Cloud, and Communications Cloud capabilities to support end-to-end customer journeys.

- Optimize the Lead-to-Cash lifecycle, from opportunity management through order fulfillment and service activation.

- Enhance and streamline CPQ (Configure, Price, Quote) catalogs, product structures, pricing models, and workflows.

- Improve order management, provisioning, and service delivery processes within Salesforce ecosystems.

- Design and implement integrations between Salesforce and enterprise platforms including billing systems, ERP platforms, network inventory tools, and middleware solutions.

- Ensure consistency, quality, and governance of data flow across CRM and downstream systems.

- Support workflow automation initiatives to improve business productivity and customer experience.

- Configure and optimize Salesforce CRM processes, workflows, approvals, and business rules.

- Enable API orchestration and integration capabilities using enterprise integration frameworks.

- Collaborate with business and technology teams to gather requirements and translate them into scalable Salesforce solutions.

- Participate in solution design, process mapping, testing, deployment, and post-production support.

Requirements :

- 8+ years of experience in Salesforce CRM consulting, implementation, or solution delivery.

- Strong hands-on experience with Salesforce Communications Cloud (Vlocity), Sales Cloud, Service Cloud, and Salesforce CPQ.

- Proven experience in Salesforce Communications Cloud optimization, including :

1. Alignment of Sales Cloud, Service Cloud, and Communications Cloud capabilities.

2. Improving the end-to-end Lead-to-Cash journey (Opportunity to Fulfillment).

3. Optimization of CPQ (Configure, Price, Quote) catalog, product models, pricing structures, and workflows.

4. Streamlining order management and service delivery processes.

- Experience integrating Salesforce with ERP systems, Billing platforms, Network tools, Middleware, and Enterprise applications.

- Strong expertise in REST APIs, SOAP APIs, API orchestration, and integration enablement.

- Experience ensuring consistent and reliable data flow across CRM and downstream platforms.

- Hands-on experience with workflow automation, CRM process configuration, business process optimization, and approval workflows.

- Strong understanding of Telecom/Communications industry business processes and customer lifecycle management.

- Experience with Salesforce data models, security model, automation, reporting, and platform capabilities.

- Ability to gather business requirements and translate them into scalable Salesforce solutions.

- Strong stakeholder management, communication, and business process analysis skills.

- Experience working in Agile/Scrum delivery environments.

- Must be willing to work onsite from Noida.

Preferred Skills :

- Salesforce Communications Cloud (Vlocity) Certification.

- Experience with OmniStudio, DataRaptors, Integration Procedures, and FlexCards.

- Experience with MuleSoft or other integration platforms.

- Knowledge of Salesforce Marketing Cloud and Experience Cloud.

- Exposure to large-scale Telecom digital transformation programs.