Job Description :

We are looking for experienced Salesforce Business Analysts (SFDC BAs) with 4 - 8 years of experience to work with business and technology stakeholders in defining, documenting, and delivering Salesforce solutions.

The ideal candidate should have strong experience in Salesforce business processes, requirement gathering, stakeholder management, user stories, functional documentation, and UAT.

Experience with Salesforce Field Service Management (FSL) will be highly preferred for this requirement.

Key Responsibilities :

- Gather, analyze, and document business requirements for Salesforce solutions.

- Work closely with business stakeholders to understand business processes, pain points, and functional requirements.

- Translate business requirements into functional specifications, user stories, and acceptance criteria.

- Analyze existing Salesforce processes and identify opportunities for process improvement.

- Collaborate with Salesforce Developers, Administrators, Architects, QA teams, and Product Owners.

- Define and maintain detailed business and functional requirements.

- Create process flows, functional specifications, use cases, and supporting documentation.

- Participate in requirement workshops and stakeholder meetings.

- Prioritize requirements based on business value and project priorities.

- Review Salesforce solutions and ensure they align with defined business requirements.

- Support developers and technical teams by clarifying functional requirements.

- Prepare and execute UAT scenarios and test cases.

- Coordinate with business users during UAT and defect resolution.

- Validate completed functionality against acceptance criteria.

- Support production releases and post-production validation.

- Identify gaps between current-state and future-state processes.

- Maintain requirement traceability throughout the project lifecycle.

- Provide regular updates on requirements, dependencies, risks, and issues.

Salesforce/SFDC Skills :

Strong understanding of the Salesforce platform, including :

- Salesforce CRM, Sales Cloud, Service Cloud, Salesforce objects and relationships, Accounts, Contacts, Leads, Opportunities, Cases, Activities, Reports and Dashboards, Salesforce workflows and automation, Salesforce Flow, Profiles, Roles, and Permission Sets, Data and integration concepts, Salesforce configuration concepts.

Salesforce Field Service Management - Preferred :

Candidates with experience in Salesforce Field Service (FSL) will be preferred. Relevant FSL knowledge includes : Work Orders, Work Order Line Items, Service Appointments, Service Resources, Service Territories, Operating Hours, Skills, Scheduling Policies, Dispatching, Resource Management, Field Service Mobile, Appointment Management, End-to-end Field Service processes.

Business Analysis Skills :

- Requirement Gathering, Requirement Analysis, Business Process Analysis, Gap Analysis, Functional Specification, User Story Writing, Acceptance Criteria, Process Mapping, Use Case Development, UAT Planning, UAT Execution, Stakeholder Management, Requirement Traceability, Change Management, Agile/Scrum.

Documentation :

Experience preparing the following : Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), User Stories, Acceptance Criteria, Process Flows, Use Cases, UAT Test Scenarios, Requirement Traceability Matrix, Functional Specifications, Business Process Documentation.

Tools :

Preferred experience with : Jira, Confluence, Salesforce, Microsoft Excel, Microsoft Visio/Lucidchart/similar process-mapping tools.

Preferred Qualifications :

- Experience working on Salesforce implementation or transformation projects.

- Experience working directly with business stakeholders.

- Strong understanding of Salesforce capabilities and limitations.

- Experience translating business requirements into Salesforce solutions.

- Experience in Salesforce Service Cloud or Field Service.

- Experience working in Agile/Scrum environments.

- Strong analytical and problem-solving skills.

- Ability to communicate effectively with technical and non-technical stakeholders.

- Salesforce certification is preferred.

Certifications :

Preferred Certifications : Salesforce Certified Administrator, Salesforce Certified Business Analyst, Salesforce Certified Service Cloud Consultant, Salesforce Certified Field Service Consultant.