Description :

We are seeking a Salesforce Business Analyst to join our client-facing delivery teams and drive end-to-end Salesforce implementations. In this role, you will work closely with stakeholders, architects, and engineers to translate business requirements into scalable Salesforce solutions and ensure successful delivery across projects.

You will play a key role in business analysis, solution design, and delivery execution, while contributing to reusable frameworks and best practices within our Salesforce ecosystem.

Key Responsibilities :

Business Analysis & Requirements :

- Conduct discovery sessions and business process workshops with stakeholders

- Gather, analyze, and document business and functional requirements

- Translate requirements into user stories with acceptance criteria, assumptions, and priorities

- Evaluate solution options, trade-offs, and recommend best-fit approaches

Solution Design & Implementation :

- Collaborate with architects and developers to design scalable Salesforce solutions

- Contribute to functional specifications, solution design documents, and architecture discussions

- Configure Salesforce using declarative tools (flows, validation rules, automation)

- Support data migration and integration efforts across systems

Delivery & Execution :

- Manage backlogs, sprint planning, and user story refinement in Agile environments

- Drive User Acceptance Testing (UAT) including planning, execution, and reporting

- Ensure alignment between business requirements and delivered solutions

Collaboration & Enablement :

- Act as a bridge between business stakeholders and technical teams

- Collaborate with cross-functional teams across Salesforce, data, and integration layers

- Develop documentation, training materials, and end-user enablement plans

Requirements :

Required Qualifications & Skills :

- Bachelors degree in Computer Science, Information Systems, or a related field

- 4+ years of experience as a Salesforce Business Analyst or Consultant

- Strong experience with :

a. Salesforce Platform

b. Sales Cloud, Service Cloud, Experience Cloud

c. Advanced configuration (flows, automation, security models)

- Experience with :

a. Data modeling and data migration

b. User story creation and Agile delivery frameworks

c. Integration concepts (APIs, middleware working knowledge)

- Strong analytical, problem-solving, and communication skills

- Experience working in client-facing or consulting environments

- Familiarity with :

a. Apex, Lightning Components (LWC) from a design perspective

b. Enterprise Salesforce implementations and integrations

c. Agile certifications

d. Advanced Salesforce certifications

Signs You May Be a Great Fit :

- Impact : Play a pivotal role in delivering high-impact Salesforce solutions

- Culture : Thrive in a collaborative, high-ownership, and innovation-driven environment

- Growth : Access continuous learning, certifications, and mentorship

- Benefits : Competitive compensation, flexible work, and growth-focused culture