Salesforce Business Analyst

Key Responsibilities :

- Gather and document business requirements through client interactions and stakeholder meetings.

- Analyze and translate business needs into functional specifications for Salesforce implementations.

- Design and configure Salesforce solutions, including custom objects, workflows, process builders, and reports.

- Collaborate with developers and technical teams to ensure solutions align with client expectations.

- Conducted user acceptance testing (UAT) and supported end-user training on Salesforce functionalities.

- Provide ongoing support for Salesforce applications, troubleshooting issues, and recommending improvements.

- Maintain clear and proactive communication with clients to ensure project milestones are met.

- Stay updated on Salesforce features, updates, and best practices to propose innovative solutions.

Required Qualifications :

- Strong knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, or Marketing Cloud.

- Active Salesforce Trailhead profile with demonstrated learning progress (please include Trailhead profile link in application).

- Bachelors degree in Business Administration, Computer Science, or a related field.

- Excellent verbal and written communication skills.

- Ability to work collaboratively in a fast-paced, team-oriented environment.

- Strong analytical and problem-solving skills.

Preferred Qualifications :

- Prior experience in client communication or client-facing roles.

- Familiarity with Agile/Scrum methodologies.

- Understanding of Webkuls product ecosystem or e-commerce platforms is a plus.

Why Join Webkul?

- Collaborative and innovative work culture with a focus on learning and growth.

- Access to continuous learning resources, including Salesforce Trailhead and certification support.

- Competitive salary and benefits package.