The ideal candidate will provide end-user support through inbound calls and onsite assistance, ensure smooth IT operations, and deliver high-quality technical support with excellent communication skills.

Key Responsibilities:

- Provide Level 1 and Level 2 desktop support for hardware and software-related issues.

- Handle inbound telephonic support and resolve user issues in a timely manner.

- Perform user configuration, system setup, and maintenance.

- Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.

- Install, configure, and support Windows OS and standard enterprise applications.

- Escalate unresolved issues to higher support levels when required.

- Maintain documentation of issues, resolutions, and support activities.

- Ensure adherence to IT policies, security standards, and SLA commitments.

Required Skills & Qualifications:

- Strong knowledge of desktop support (L1/L2).

- Good understanding of computer hardware, operating systems, and basic software troubleshooting.

- Experience in technical support or service desk environments.

- Ability to provide live inbound telephonic support.

- Excellent communication and interpersonal skills.