Job Description :

We are looking for a ServiceNow ITSM / Technical Service Owner to manage the overall ServiceNow landscape and day-to-day technology operations.

Key Responsibilities :

- Manage ServiceNow ITSM, CMDB, CSDM and IRM/GRC landscape.

- Own Change & Release Management, including conflicting/high-risk changes.

- Support SOX Audit / ITGC, coordinate with external auditors and manage audit requirements.

- Monitor and manage Vulnerability Management results and remediation.

- Manage ServiceNow lifecycle, middleware instances and integrations.

- Provide day-to-day technical support and coordinate with ITSM teams/stakeholders.

- Maintain CMDB integrity, governance and ServiceNow platform continuity.

- Work closely with Shikha/ITSM team, technology teams, auditors and other stakeholders.

Skillset :

- Strong hands-on experience with ServiceNow ITSM, CMDB/CSDM, and IRM/GRC.

- Strong understanding and experience in Change Management and Release Management.

- Experience with Vulnerability Management and remediation coordination.

- Strong understanding of ITIL processes and IT service management practices.

- Experience in technical service ownership, ServiceNow operations, and platform governance.

- Good understanding of ServiceNow lifecycle management, integrations, middleware, and platform continuity.

- Strong stakeholder management and coordination skills across ITSM, technology, and audit teams.

- Experience supporting SOX Audit / ITGC and working with external auditors is preferred.

- Experience with middleware and enterprise integrations is preferred.

Preferred Qualifications :

- SOX Audit/ITGC, external auditor management, middleware/integration experience.

Note :

- Looking for a ServiceNow technology/operations SME or Technical Service Owner, not a pure Developer or Architect.