Description :

Required qualifications :

- 4 to 9 years of total IT/application support or operations experience.

- 3 to 5 years of very strong handson experience in RPA support or operations, preferably with UiPath in an enterprise environment.

- Proven Experience with RPA tools (primarily UiPath; exposure to Automation Anywhere, Blue Prism, or Power Automate is an added advantage).

- Practical experience using ticketing systems such as ServiceNow or JIRA for incident, request, and change management.

Technical skills :

- Working knowledge of UiPath Orchestrator (jobs, queues, assets, schedules, logs) and UiPath Studio sufficient to read and understand workflows for troubleshooting.

- Familiarity with Windows Server environments, basic networking concepts, and application/service monitoring tools.

- Understanding of Active Directory concepts (users, groups, service accounts) and rolebased access control models.

- Basic SQL skills (reading queries, validating logs/data) and desirable exposure to VB/VBA or scripting for operational utilities and analysis.

- Advantageous exposure to OCR/Document Understanding, VDI environments, and troubleshooting integrations (APIs, email, web apps)