Location : Gurgaon

Notice Period : Immediate

We are seeking an experienced RPA Operations Support Engineer to support, monitor, and maintain Robotic Process Automation (RPA) solutions in a production environment. The ideal candidate will be responsible for ensuring bot stability, troubleshooting issues, managing incidents, and collaborating with development teams to optimize automation performance.

Key Responsibilities :

- Monitor and support RPA bots in production environments.

- Investigate, troubleshoot, and resolve bot failures and process exceptions.

- Perform root cause analysis (RCA) and implement preventive measures.

- Manage incidents, service requests, and change requests as per SLAs.

- Monitor bot performance, schedules, queues, and infrastructure health.

- Coordinate with business users and RPA developers for issue resolution.

- Maintain operational documentation, runbooks, and support procedures.

- Execute bot restarts, deployments, and configuration changes when required.

- Ensure compliance with security, governance, and operational standards.

- Participate in on-call support and production releases as needed.

Required Skills :

- 4+ years of experience in RPA support or operations.

- Hands-on experience with RPA tools such as UiPath, Automation Anywhere, or Blue Prism.

- Strong knowledge of incident management and production support processes.

- Experience with bot monitoring, scheduling, and queue management.

- Understanding of SQL, Windows Server, and application troubleshooting.

- Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.

- Excellent analytical, problem-solving, and communication skills.

Preferred Qualifications :

- Experience supporting enterprise-scale automation programs.

- Knowledge of ITIL processes and service management.

- RPA certification (UiPath, Automation Anywhere, or Blue Prism) is a plus.