We are seeking an experienced Technical Program Manager (TPM) to provide technical leadership and end-to-end ownership of large, complex, cross-functional programs built on Salesforce and Microsoft Dynamics 365 platforms.

This role sits at the intersection of engineering, architecture, business stakeholders, and delivery teams.

You will drive program execution from concept to production, manage dependencies across multiple teams, and ensure predictable, high-quality delivery of enterprise CRM and platform initiatives.

Key Responsibilities :

Technical Leadership & Program Ownership :

- Own end-to-end delivery of large-scale programs involving Salesforce and MS Dynamics 365.

- Act as the single point of accountability for scope, timelines, risks, and delivery outcomes.

- Provide technical leadership across architecture, design, development, testing, and deployment phases.

- Ensure programs align with enterprise architecture standards, security, and scalability

requirements.

Cross-Functional Program Management :

- Drive coordination across engineering, architecture, QA, DevOps, data, security, and business teams.

- Manage complex inter-team dependencies and resolve delivery bottlenecks proactively.

- Facilitate program ceremonies including planning, design reviews, milestone tracking, and

executive updates.

- Partner with product and business leaders to translate requirements into executable technical roadmaps.

Salesforce & Dynamics 365 Delivery :

- Oversee implementation and customization across :

- Salesforce (Sales Cloud, Service Cloud, Experience Cloud, integrations)

- Microsoft Dynamics 365 (Sales, Customer Service, Power Platform integrations)

- Guide integration strategies with enterprise systems such as ERP, data platforms, and third-

party applications.

- Ensure platform best practices, performance optimization, and upgrade readiness.

Execution, Risk & Dependency Management :

- Define and maintain program plans, milestones, and delivery metrics.

- Identify technical and delivery risks early; drive mitigation and escalation strategies.

- Manage change control, scope adjustments, and release planning without compromising

quality.

- Ensure on-time delivery while balancing speed, stability, and technical debt.

Governance, Quality & Compliance :

- Establish delivery governance models, documentation standards, and reporting frameworks.

- Ensure adherence to SDLC, security, compliance, and data privacy requirements.

- Track quality metrics and ensure production-grade releases with minimal post-launch issues.

Stakeholder & Executive Communication :

- Provide clear, data-driven updates to senior leadership on progress, risks, and dependencies.

- Translate technical complexity into business-friendly communication for non-technical

stakeholders.

- Influence decision-making through insights, trade-off analysis, and delivery

recommendations.

- Proven experience managing large-scale programs involving Salesforce and/or Microsoft Dynamics 365.

- Strong understanding of CRM architectures, integrations, APIs, and enterprise platforms.

- Experience managing multi-team, multi-vendor delivery environments.

Preferred Skills & Experience :

- Salesforce and/or Microsoft Dynamics 365 certifications.

- Experience with Agile, SAFe, or hybrid delivery models.

- Hands-on background in engineering, solution architecture, or platform development.

- Strong risk management, negotiation, and conflict resolution skills.

- Experience in enterprise digital transformation programs