Job Description : AWS Connect Lambda & Webhook Engineer

Overview :

- We're seeking a highly capable AWS Connect Lambda & Webhook Engineer to build, maintain, and optimize backend services that power intelligent, scalable customer engagement experiences. This role focuses on developing serverless integrations, webhook-driven workflows, and API-based automation that extend the capabilities of Amazon Connect.

- You'll work closely with architects, IVR designers, product teams, and business stakeholders to ensure that every integration is reliable, secure, and built for scale.

- Candidates must also be able to work during normal U.S. hours when needed to provide for real time collaboration with U.S. counterparts.

- Candidates will also need to be available to perform customer deployments which often require after-hours availability. But this will generally be announced well in advance during project planning and does not happen with frequency.

Key Responsibilities :

Serverless Development & Integration :

- Design, build, and maintain AWS Lambda functions that support Amazon Connect contact flows, routing logic, and self's ervice features.

- Develop and manage webhooks, REST APIs, and event-driven integrations between Amazon Connect and external systems.

- Implement secure data exchange using API Gateway, IAM roles, Secrets Manager, and encryption best practices.

- Build reusable integration patterns and libraries to accelerate development.

Amazon Connect Engineering :

- Support the creation and enhancement of contact flows by providing backend logic, data lookups, and real-time decisioning.

- Integrate Lambda functions with Connect features such as contact attributes, Lex bots, Contact Lens, and real-time metrics.

- Troubleshoot issues related to call flows, API failures, latency, and service limits.

Automation & Workflow Orchestration :

- Build automated workflows using Step Functions, EventBridge, and SQS/SNS.

- Implement webhook listeners and outbound event triggers to synchronize data across systems.

- Develop monitoring, logging, and alerting for serverless components using CloudWatch and X-Ray.

- Optimize performance, cost, and reliability of serverless workloads.

Security, Compliance & Best Practices :

- Ensure all integrations follow AWS security standards, including least-privilege IAM, encryption, and secure API design.

- Maintain documentation for Lambda functions, API endpoints, and integration workflows.

- Participate in code reviews, architecture discussions, and DevOps processes.

Required Qualifications :

- 5 to 10 years of experience developing serverless applications using AWS Lambda.

- Strong proficiency in Node.js and Python for backend development.

- Hands-on experience integrating with Amazon Connect via Lambda, APIs, or event streams.

- Solid understanding of REST APIs, webhooks, JSON, and event-driven architecture.

- Experience with AWS services such as API Gateway, DynamoDB, RDS, S3, EventBridge, Step Functions, CloudWatch, and Secrets Manager.

- Ability to troubleshoot distributed systems and serverless performance issues.

- Strong understanding of authentication, authorization, and secure API design.

Preferred Qualifications :

- Experience with CRM or ticketing system integrations.

- Familiarity with CI/CD pipelines using CodePipeline, GitHub Actions, or similar tools.

- Familiarity with BitBucket, Azure pipelines, TerraForm, and Scalr.

- Familiarity with AWS CLI, Boto3, SAM CLI, and AWS CloudFormation.

- Knowledge of Amazon Connect contact flow design and telephony concepts.

- AWS certification (Developer, Solutions Architect, or Serverless Specialization).

- Experience with observability tools such as X-Ray, CloudTrail, CloudWatch Alarms or third-party monitoring platforms.

What Success Looks Like :

- Reliable, scalable Lambda functions that power seamless customer interactions.

- Clean, well-documented webhooks and APIs that integrate Amazon Connect with enterprise systems.

- Faster development cycles thanks to reusable integration patterns.

- A stable, secure serverless environment that supports business growth and evolving customer needs.

- Writing/architecting code, DB queries, etc. that are highly efficient which keep usage charges as low as possible.