Reveille Technologies - Active Directory Support Engineer

Description :

- Manage and maintain Active Directory (AD) infrastructure across multiple domains/forests

- Configure and troubleshoot Group Policy Objects (GPOs)

- Perform Domain Controller (DC) migrations, upgrades, and decommissioning

- Handle AD replication issues, DNS, and site topology management

- Administer and support IAM tools such as SailPoint and Microsoft Identity Manager (MIM)

- Manage user provisioning, de-provisioning, and access lifecycle

- Implement RBAC (Role-Based Access Control) and access governance policies

- Integrate AD with enterprise applications and cloud systems

- Administer Windows Server environments (2012 to 2025)

- Perform patching, upgrades, and performance tuning

- Manage services such as DNS, DHCP, DFS, and File Services

- Monitor system health and ensure high availability

- Support hybrid infrastructure with AWS (EC2, RDS) integration

- Manage AD integration with cloud services (e.g., AWS Directory Services)

- Work with virtualization platforms like VMware (vSphere, ESXi)

- Participate in cloud migration and modernization initiatives

- Implement and maintain AD security best practices

- Conduct audit reviews, access certifications, and compliance reporting

- Manage privileged access and identity governance

- Ensure adherence to organizational and regulatory security policies

- Monitor AD infrastructure using enterprise monitoring tools

- Handle incidents, service requests, and problem management

- Perform root cause analysis (RCA) and implement preventive measures

- Maintain documentation, SOPs, and knowledge base

Required Skills & Expertise :

- Strong expertise in Active Directory Domain Services (AD DS)

- Deep understanding of GPO, DNS, LDAP, Kerberos authentication

- Experience in DC migrations, forest/domain consolidation

- Hands-on with SailPoint / MIM / IAM tools

- Strong knowledge of Windows Server (20122025)

Cloud & Infrastructure :

- Experience with AWS services (EC2, RDS, IAM basics)

- Knowledge of Hybrid AD / Azure AD (preferred)

- Hands-on experience with VMware virtualization

- Strong L3 troubleshooting skills in enterprise environments

- Familiarity with tools like PowerShell scripting for automation

- Experience with monitoring tools (e.g., Splunk, SCOM, Nagios)

- Experience with Azure Active Directory / Entra ID

- Microsoft Certified : Windows Server / Azure Administrator

- AWS Certified Solutions Architect / SysOps

- VMware Certified Professional (VCP)

- Exposure to Zero Trust / Identity Security frameworks

- Strong analytical and problem-solving abilities

- Excellent communication and stakeholder management

- Ability to work in a 24x7 support environment (if required)

- Documentation and process-oriented mindset

- Experience in enterprise or large-scale IT environments

- Exposure to multi-domain, multi-forest AD setups

- Experience working in ITIL-based support models